Alexandra Reaves
Nakina,NC
Summary
Focused Account Executive offering background in lead generation and resolving customer issues. Courteous and cordial with history increasing business opportunities through outstanding marketing initiatives, communication and dedication to customer service. Detail-oriented Account Manager with years of comprehensive experience managing employer-client relationships and developing new business deals. Focused on managing accounts systematically to maximize sales. Dedicated professional successful at introducing new products and expanding network connections.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Account Executive
BHG Financial
Remote, NC
06.2023 - Current
- Increased profitability within accounts by cross-selling additional products.
- Advised customers on best practices regarding product usage or maintenance procedures.
- Listened to customer needs to identify and recommend best products and services.
- Analyzed sales space capacities based on system parameters, securing high stock availability.
- Provided timely customer service support to resolve any issues quickly and efficiently.
- Helped develop marketing materials and ideas to increase referrals.
- Maintained accurate records of all sales activities using CRM software systems.
- Cultivated relationships with key decision makers through regular client visits and follow-up calls.
Sales Support Associate
Truist Bank
Remote, NC
08.2021 - 01.2023
- Collaborated with international sales, manufacturing and shipping departments to process necessary documentation and manage related logistics.
- Maintained knowledge of sales and promotions, return policies and security practices.
- Provided technical support to customers regarding the use of company products.
- Followed-up with sales teams and customers with complex issues to coordinate resolutions.
- De-escalated irate customers with communication skills and sales expertise.
- Collaborated with marketing department to develop effective sales materials and campaigns.
Senior Financial Services Representative
State Employee Credit Union
Whiteville, NC
07.2019 - 08.2021
- Guided customers toward upward credit mobility through good financial choices.
- Established strong and positive working relationships within organization to contribute to team success.
- Investigated financial resources and creditworthiness.
- Offered sound financial recommendations to promote financial security, moving clients to take action.
- Interviewed clients to determine income, expenses, financial objectives, and risk tolerance in order to develop successful financial plans.
- Received and processed deposits, withdrawals and loan payments, keeping financial records up-to-date.
Store Associate
Loris Drug Store
Loris, SC
07.2018 - 07.2019
- Demonstrated excellent customer service skills at all times.
- Welcomed customers, offered to help locate items and suggested merchandise without being intrusive or pushy.
- Maintained records related to sales for store management.
- Prepared merchandise for purchase or rental.
- Counted cash, made change and stored coupons to keep organized and balanced cash register drawer.
Education
Associate of Science -
Southeastern Community College
Whiteville, NC05-2022
South Columbus High School
Tabor City, NC06-2017
Skills
- Data Analysis
- Lead Generation
- Pipeline Management
- Territory Management
- Customer Service
- Business Development
- Staff Management
- Account Servicing
- Account Management
- Lead Development
- Customer Relationship Management
- Managing Client Relationships
- Marketing Management
- Sales Strategies Implementation
- Financial Reporting
- Sales Proficiency
- Systems Analysis
Certification
- Life Insurance License
- Health Insurance License
- NC Certified Notary
- Proficent in Salesforce
Languages
English
Native/ Bilingual
Timeline
Account Executive
BHG Financial
06.2023 - Current
Sales Support Associate
Truist Bank
08.2021 - 01.2023
Senior Financial Services Representative
State Employee Credit Union
07.2019 - 08.2021
Store Associate
Loris Drug Store
07.2018 - 07.2019
Associate of Science -
Southeastern Community College
South Columbus High School