Alexandra Renteria
Amarillo
Summary
Dynamic professional with extensive experience at H&R Block, excelling in tax preparation and compliance. Proven ability to optimize delivery logistics and enhance customer satisfaction through exceptional service. Strong problem-solving skills and meticulous attention to detail drive successful outcomes in fast-paced environments. Committed to delivering results and fostering team collaboration.
Overview
6
6
years of professional experience
Work History
Amazon DSP Driver
ELIT3 Logistics LLC
Amarillo
10.2024 - 08.2025
- Ensured safe handling and timely delivery of fragile items.
- Operated delivery vehicles in compliance with traffic laws and company regulations.
- Optimized delivery routes to improve efficiency and reduce fuel costs.
- Conducted pre-shift vehicle inspections and reported maintenance needs.
- Maintained vehicle cleanliness and organization.
- Made reports about every delivery by taking photos (without exposing customer information) or by obtaining customer signatures.
- Always greeted customers in a friendly manner and communicated any delivery changes by call and text.
Tax Specialist
H&R Block
Amarillo
10.2024 - 04.2025
- Prepared and reviewed the tax return to be in compliance with federal and state tax laws.
- Identified deductions and credits to minimize client tax liabilities.
- Provided expert advice on complex tax matters to solve any current-year problems.
- Provided clients with advice to prevent issues for the next filing year.
- Maintained up-to-date knowledge of tax code changes.
- Delivered responsive client support through email, phone, or in person.
Accelerated Tax Associate
H&R Block
Albuquerque
11.2023 - 04.2024
- Prepared approximately 90 tax returns using W-2, SSA-1099, 1099-B, and 1099-R forms.
- Educated clients on year-round tax planning strategies.
- Effectively promoted H&R Block tax products and services by staying informed about said products.
- Assisted clients with questions within my expertise. I made sure to direct the client to the appropriate tax preparer if I was unable to assist.
Receptionist
H&R Block
Albuquerque
01.2023 - 04.2023
- Greeted clients before signing them in or up for appointments.
- Scanned and uploaded client documents into internal systems.
- Recommended tax preparation methods tailored to the clients' needs.
- Effectively communicated with tax preparers to understand their availability for appointments.
- Made outbound calls to invite clients back to H&R Block.
Housekeeper
Spectra by Comcast Spectacor
Philadelphia
06.2022 - 07.2022
- Operated cleaning equipment including vacuums and floor scrubbers effectively.
- Organized cleaning supplies and ensured stock levels met operational needs.
- Collaborated with team members to improve cleaning protocols and efficiency.
- Assisted in setting up event spaces by arranging furniture and decorations neatly.
- Swept and mopped floors, vacuumed carpets and rugs, dusted furniture, wiped down surfaces.
- Emptied trash receptacles throughout the property.
Call Representative
Maximus Inc.
Pharr
03.2021 - 06.2021
- Answered incoming calls and responded to customer inquiries in a professional manner.
- Managed high-volume incoming calls while maintaining professionalism.
- Documented call details and feedback for quality assurance purposes.
- Performed follow-up calls to ensure customer satisfaction with products or services provided.
- Directed customer calls to appropriate personnel for resolution of complex issues.
Waitress
La Cabaña Mexican Bar and Grill
Bonaire
11.2020 - 04.2021
- Delivered prompt and friendly service to high volumes of guests.
- Took accurate food and drink orders from guests.
- Delivered meals promptly and ensured customer satisfaction.
- Collaborated with kitchen staff to coordinate food preparation and timing.
- Maintained cleanliness and organization of dining area and tables.
- Resolved guest complaints with professionalism and courtesy.
Waitress
El Cazador Mexican Restaurant
Valdosta
09.2019 - 03.2020
- Greeted customers, answered questions, and recommended specials to increase profits.
- Communicated with kitchen staff to stay updated on item availability and customer wait times.
- Assisted other wait staff members in times of heavy customer traffic.
- Maintained a clean work station by restocking supplies, wiping down counters.
- Handled food safely and kept spaces clean to protect customers from foodborne illness and maintain proper sanitation.
- Checked back with customers throughout meal service to ensure satisfaction.
- Addressed concerns quickly to improve customer experience and escalated issues to management for resolution when necessary.
Education
High School Diploma -
Houston County High School
Warner Robins05-2018
Bachelor of Science -
Valdosta State University
Valdosta, GASkills
- Customer service and sales
- Tax preparation and compliance
- Delivery logistics and route optimization
- Office administration
- POS systems
- Time management and multitasking
- Problem solving
- Attention to detail
- Team collaboration
Languages
Spanish
Professional
Affiliations
- Pickup food from restaurants at expected pickup time.
- Delivery food to homes
- Take photo proof of delivery.
- Read customer notes to ensure customer satisfaction and appropriate delivery.
- Scan I.D. for alcoholic or medicinal deliveries.
References
References available upon request.
Timeline
Amazon DSP Driver
ELIT3 Logistics LLC
10.2024 - 08.2025
Tax Specialist
H&R Block
10.2024 - 04.2025
Accelerated Tax Associate
H&R Block
11.2023 - 04.2024
Receptionist
H&R Block
01.2023 - 04.2023
Housekeeper
Spectra by Comcast Spectacor
06.2022 - 07.2022
Call Representative
Maximus Inc.
03.2021 - 06.2021
Waitress
La Cabaña Mexican Bar and Grill
11.2020 - 04.2021
Waitress
El Cazador Mexican Restaurant
09.2019 - 03.2020
High School Diploma -
Houston County High School
Bachelor of Science -
Valdosta State University