Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Alexandra Rios

Las Vegas,NV

Summary

Security professional with solid background in protecting assets and ensuring safety. Proven ability to assess risks, manage security protocols, and respond effectively to incidents. Strong focus on collaborative team efforts and adapting to evolving security needs. Reliable and skilled in surveillance, access control, and emergency response.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Security Officer

Park MGM Resort & Casino
10.2019 - Current
  • Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
  • Acted quickly during emergency situations to reduce opportunity for damage and injury.
  • Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
  • Monitored CCTV cameras and alarm systems for security breaches.
  • Executed security rules and procedures and calmly and promptly escorted non-compliant individuals out of building.
  • Responded effectively to emergencies or disturbances, prioritizing the safety of personnel while minimizing property damage or loss.
  • Trained new Security Officers in company policies, ensuring consistent knowledge across the team and adherence to established procedures.

Call Center Representative

C3 Connection
02.2019 - 07.2019
  • Managed high call volumes while providing exceptional customer support and maintaining professional composure.
  • Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
  • Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
  • Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.

Cashier

Cardenas
10.2015 - 03.2017
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.

Education

High School Diploma -

Adult Education
2701 E Saint Louis Ave
05.2017

Skills

  • Report Writing
  • CCTV Surveillance
  • Crisis intervention training
  • First Aid Certified
  • Customer Service
  • CPR Certified
  • Incident Reporting
  • Dispatch
  • Arrest procedures

Certification

  • Felid Training Officer (FTO)
  • Cardiopulmonary Resuscitation (CPR)/ First Aid stop the bleed
  • Oleoresin Capsicum (OC)
  • Defensive Tactics (DT)
  • Security Dispatch
  • Report Writing

Timeline

Security Officer

Park MGM Resort & Casino
10.2019 - Current

Call Center Representative

C3 Connection
02.2019 - 07.2019

Cashier

Cardenas
10.2015 - 03.2017

High School Diploma -

Adult Education

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Alexandra Rios