Alexandra Rittase
Lititz,PA
Summary
Management professional with twelve years of expertise, adept at maximizing productivity, facilitating smooth operations, and implementing efficient problem-solving strategies. Self-motivated leader with expertise in cultivating network connections and forging strategic partnerships while providing outstanding customer service.
Overview
12
12
years of professional experience
Work History
Shift Supervisor
STARBUCKS COFFEE COMPANY
Lancaster, PA
09.2024 - Current
- Supervised daily operations to ensure compliance with company standards.
- Delegated tasks effectively to enhance team performance.
- Ensured health and safety standards were upheld consistently.
- Anticipated needs of guests and co-workers, fostering a supportive environment.
General Manager
ELIZABETH FARMS
Lititz, PA
02.2019 - 01.2024
- Directed events supervising each stage from initiation to execution.
- Coordinated logistics with vendors and clients to ensure seamless execution.
- Managed staffing processes to uphold operational efficiency
- Analyzed financial performance and pinpointed opportunities for enhancement.
Assistant General Manager
ANNIE BAILEYS IRISH PUBLIC HOUSE
Lancaster, PA
01.2018 - 01.2019
- Enhanced front-of-house training and operations to improve service quality.
- Managed restaurant flow to optimize guest experience and operational efficiency.
- Oversaw staffing to ensure adequate coverage and performance standards.
- Guaranteed customer service standards consistently exceeded
Kitchen Manager
PAPPASITO'S MEXICAN CANTINA
Atlanta, GA
01.2017 - 01.2018
- Developed bar program to enhance beverage offerings and customer satisfaction.
- Refined management skills through diligent handling of various challenges.
- Trained lower-level managers in bar operations and service standards.
Kitchen Manager
PAPPADEAUX SEAFOOD KITCHEN
Atlanta, GA
01.2014 - 01.2017
- Completed fast track manager training program to enhance leadership skills.
- Advanced to kitchen manager within eleven months, showcasing rapid career progression
- Managed shifts generating gross sales between $70,000 and $90,000.
- Oversaw staffing, scheduling, ordering/inventory and guest relations.
- Facilitated employee development initiatives to improve team performance.
Education
Bachelor of Science - Hospitality Management
PENNSYLVANIA STATE UNIVERSITY
University Park, PA12-2014
Skills
- Customer relationship management
- Team leadership and development
- Inventory control and record keeping
- project management
Timeline
Shift Supervisor
STARBUCKS COFFEE COMPANY
09.2024 - Current
General Manager
ELIZABETH FARMS
02.2019 - 01.2024
Assistant General Manager
ANNIE BAILEYS IRISH PUBLIC HOUSE
01.2018 - 01.2019
Kitchen Manager
PAPPASITO'S MEXICAN CANTINA
01.2017 - 01.2018
Kitchen Manager
PAPPADEAUX SEAFOOD KITCHEN
01.2014 - 01.2017
Bachelor of Science - Hospitality Management
PENNSYLVANIA STATE UNIVERSITY