Athena Williams
Little Elm,TX
Summary
Resourceful professional in manufacturing supervision with a knack for driving productivity and completing tasks efficiently. Skilled in workflow optimization, quality control, and team leadership. Excel at communication, problem-solving, and adaptability, ensuring seamless operations and workforce management.
Overview
10
10
years of professional experience
Work History
Shift Supervisor
Starbucks
Pearland, TX
09.2023 - 12.2025
- Supervised staff to ensure optimal workflow and adherence to safety protocols.
- Trained new team members on operational procedures and best practices.
- Monitored inventory levels, coordinating restocking to maintain supply efficiency.
- Implemented process improvements that increased productivity and reduced downtime.
- Conducted performance evaluations, providing constructive feedback to enhance team effectiveness.
- Ensured compliance with company policies and regulatory standards during shifts.
- Resolved customer issues promptly, fostering a positive service experience.
- Collaborated with management on scheduling, optimizing labor allocation for peak hours.
- Trained new employees and delegated daily tasks and responsibilities.
- Completed store opening and closing procedures and balanced tills.
- Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Helped store management meet standards of service and quality in daily operations.
- Enforced company policies and regulations with employees.
- Ensured smooth operations during peak hours by effectively managing resources and staff allocation.
- Provided ongoing support to employees during challenging situations, offering guidance on problem-solving techniques for improved efficiency outcomes.
- Served as a liaison between employees and upper management effectively facilitating communication that bridged any existing gaps.
- Monitored staff compliance with health codes, ensuring high standards of cleanliness throughout the facility consistently met or exceeded expectations.
- Resolved conflicts among team members diplomatically, promoting a harmonious work atmosphere conducive to collaboration.
- Streamlined inventory management, reducing waste and optimizing stock levels for daily operations.
Barista
Boba Guys
Los Angeles, CA
07.2022 - 05.2023
- Prepared and served a variety of beverages following established recipes and quality standards.
- Maintained cleanliness and organization of workstations, ensuring compliance with health regulations.
- Assisted customers in selecting menu items, providing product knowledge to enhance their experience.
- Operated espresso machines and blenders efficiently to meet high-volume demands during peak hours.
- Collaborated with team members to streamline service processes and improve overall workflow efficiency.
- Trained new baristas on drink preparation techniques and customer service protocols for consistent performance.
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Controlled line and crowd with quick, efficient service.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Made and served brand-specific café beverages with focus on speed, quality and consistency.
Team Lead
Nimbus Coffee
Los Angeles, CA
07.2021 - 05.2022
- Managed an entire team while keeping the store fully functional.
- Organized meetings, scheduling, etc.
- Maintained exceptional and unconditional customer service.
- Managed inventory daily.
- Kept work areas clean, organized and safe to promote efficiency and team safety.
- Developed strong relationships with coworkers and managers.
- Maintained work structure by updating job requirements and job descriptions for all positions.
- Maintained productive, efficient approach to all tasks.
- Pursued learning opportunities to continue growing and better fulfill the leadership position.
- Easily accepted and succeeded within the position of leadership.
- Optimized safety and productivity by regularly cleaning and organizing work zones.
- Learned all required tasks quickly to maximize performance.
- Memorized every menu and off-label item for quick and precise preparation.
Team Member
Jamba Juice
Webster, TX
09.2019 - 06.2020
- Kept work areas clean, organized and safe to promote efficiency and team safety.
- Developed strong relationships with coworkers and managers.
- Maintained work structure by updating job requirements and job descriptions for all positions.
- Maintained productive, efficient approach to all tasks.
- Pursued learning opportunities to advance knowledge and take on leadership position.
- Optimized safety and productivity by regularly cleaning and organizing work zones.
- Learned all required tasks quickly to maximize performance.
- Memorized every menu and off-label item for quick and precise preparation.
Barista
The Teahouse and Tapioca
Webster, TX
01.2019 - 09.2019
- Learned every menu preparation and numerous off-label drinks to meet all customer needs.
- Recommended products based on solid understanding of individual customer needs and preferences.
- Maintained supply levels in counter and customer areas to meet typical demands.
- Engendered customer loyalty by remembering personal preferences and allergy information.
- Created original artwork for specials board display daily.
- Provided in-depth information to customers on beverage preparation and offered samples of latest brews.
- Prioritized drink requests while managing interruptions.
- Cleaned counters, machines, utensils and seating areas daily.
- Trained new team members with positive reinforcement and respectful, encouraging coaching.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Maintained regular and consistent attendance and punctuality.
Sales Associate
Garage
Webster, TX
11.2018 - 01.2019
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
- Implemented up-selling strategies, encompassing recommendation of accessories and complementary purchases.
- Maintained organized, presentable merchandise to drive continuous sales.
- Liaised with customers and recommended specific products and specials, aligning with individual needs, requirements and specifications.
Accounting Clerk
Pinnacle Financial Partners Inc.
Pasadena, TX
12.2017 - 01.2018
- Applied mathematical abilities on daily basis to calculate and check figures in all areas of accounting systems.
- Reported financial data and updated financial records in ledgers and journals.
- Maintained accurate and complete documentation for all financial department procedures.
Office Clerk
Peterson CPA Firm
Friendswood, TX
01.2016 - 05.2016
- Kept physical files and digitized records organized for easy updating and retrieval by authorized team members.
- Managed office inventory by restocking supplies and placing purchase orders to maintain adequate stock levels.
- Provided quality clerical support through data entry, document management, email correspondence and overseeing operation of office equipment.
Education
No Degree - Forensic Psychology, sociology, criminal justice
Stephen F. Austin State University
NacogdochesSkills
- Staff supervision
- Training and development
- Inventory management
- Process improvement
- Workflow optimization
- Team leadership
- Quality control standards
- Relationship building
- Data entry
- Microsoft Excel
- Customer relationship management
- Attention to detail
- Problem solving
- Customer service
- Verifying data accuracy
- Report development
- Quality assurance
- Information security
Timeline
Shift Supervisor
Starbucks
09.2023 - 12.2025
Barista
Boba Guys
07.2022 - 05.2023
Team Lead
Nimbus Coffee
07.2021 - 05.2022
Team Member
Jamba Juice
09.2019 - 06.2020
Barista
The Teahouse and Tapioca
01.2019 - 09.2019
Sales Associate
Garage
11.2018 - 01.2019
Accounting Clerk
Pinnacle Financial Partners Inc.
12.2017 - 01.2018
Office Clerk
Peterson CPA Firm
01.2016 - 05.2016
No Degree - Forensic Psychology, sociology, criminal justice
Stephen F. Austin State University