Summary
Overview
Work History
Education
Skills
Timeline
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Alexandra Rodriguez

Beeville

Summary

Dynamic Customer Service Representative with a proven track record at Dominos Pizza Inc., excelling in problem resolution and relationship building. Skilled in active listening , I enhanced customer satisfaction through effective conflict resolution and training initiatives, fostering loyalty and repeat business in high-pressure environments.

Overview

2
2
years of professional experience

Work History

Customer Service Representative

Dominos Pizza Inc.
Beeville, TX
05.2022 - 07.2023
  • Provided efficient customer support through multi-channel communication, resolving inquiries and concerns promptly.
  • Processed orders accurately using POS systems, enhancing order fulfillment speed and customer satisfaction.
  • Assisted in training new team members on customer service protocols and operational procedures.
  • Maintained product knowledge to effectively address customer needs and recommend menu items.
  • Collaborated with team members to ensure timely delivery of services during peak hours, improving overall efficiency.
  • Resolved customer complaints by employing conflict resolution techniques, fostering positive relationships and loyalty.
  • Implemented feedback mechanisms to gather customer insights, contributing to service enhancement initiatives.

Customer Service Representative

Whataburger
Beeville, TX
05.2021 - 04.2022
  • Monitored inventory levels to assist in restocking supplies, ensuring availability for uninterrupted service delivery.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.

Education

High School Diploma -

George West HIgh School
George West, TX

Certificate For Basic Electrical Work - Electrical

American Training Institute
Beeville, TX
06-2026

Skills

  • Customer service
  • Active listening
  • Critical thinking
  • Data entry
  • Customer relations
  • Problem resolution
  • Relationship building

Timeline

Customer Service Representative

Dominos Pizza Inc.
05.2022 - 07.2023

Customer Service Representative

Whataburger
05.2021 - 04.2022

High School Diploma -

George West HIgh School

Certificate For Basic Electrical Work - Electrical

American Training Institute