ALEXANDRA RON LEON
Phoenix,AZ
Summary
Experienced with creating and delivering comprehensive training programs tailored to diverse audiences. Utilizes engaging instructional methods to facilitate effective learning and skills development. Track record of enhancing team performance through interactive and collaborative training sessions.
Overview
5
5
years of professional experience
1
1
Certification
2
2
Languages
Work History
RBTF - Trainer
HOPEBRIDGE AUTISM THERAPY CENTER
06.2023 - Current
- Directed communication efforts between families, RBTS, BCBAs, administrative staff, and external providers to enhance collaboration. Managed the onboarding process for new staff, including training logistics, documentation, and orientation activities. Evaluated facility needs, organized resources, and ensured therapy rooms were consistently clean and well-prepared. Led the planning and implementation of center events, parent meetings, and team training initiatives to strengthen community engagement. Addressed daily challenges swiftly and professionally, cultivating a positive atmosphere for staff and clients. Oversaw adherence to safety protocols, emergency procedures, and behavior support guidelines to ensure a secure environment.
- Supported clients' developmental and behavioral goals through effective ABA program execution and meticulous session data collection.
- Monitored progress of clients, adjusting training methods based on observed behaviors and feedback.
- Facilitated team-building exercises to foster collaboration between department members.
- Analyzed training data to identify trends and areas for improvement, leading to more targeted training efforts, using Microsoft excel.
- Implemented training programs to develop staff skills and improve service delivery.
- Analyzed customer feedback to identify areas for operational improvement.
- Monitored service quality metrics, ensuring compliance with company standards.
Customer lead service manager
CARTER
Phoenix, AZ
11.2021 - 02.2023
- Take ownership of customers issues and follow problems through to resolution. Ability to count the cash in work drawer and store vault at the start and end of shift with accuracy. Ability to work in a highly controlled, monitored, and regulated environment. Supervise customer service team.
- Oversaw daily operations to enhance service efficiency and customer satisfaction.
- Coordinated scheduling and resource allocation to optimize team performance.
- Met with customers to discuss service needs and offer available solutions.
- Managed a team of technicians, ensuring timely completion of projects and high-quality workmanship.
Education
High School Diploma -
Copper Canyon High School
05.2022
Psychology
Grand Canyon University
Skills
- Bilingual
- Active listening
- Patient
- Communication
- Customer Service
- Management
- Problem solving
- New hire training
- Planning and coordination
- Public speaking
- Creative problem solving
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Certification
- Licensed Registered Behavior Technician (RBT)- From June to current active
CONTACT
- (602)473-0436
- Ronleon444@gmail.com
- Phoenix, AZ 85033
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
RBTF - Trainer
HOPEBRIDGE AUTISM THERAPY CENTER
06.2023 - Current
Customer lead service manager
CARTER
11.2021 - 02.2023
Psychology
Grand Canyon University
High School Diploma -
Copper Canyon High School