Guadalupe Serfin
Asheboro,NC
Summary
Proven leader and adept communicator, I enhanced customer satisfaction and team performance at McDonald's through expert conflict resolution and employee training. Leveraging skills in active listening and continuous improvement, I consistently delivered high-quality service, fostering increased loyalty and operational efficiency.
Overview
5
5
years of professional experience
Work History
Crew Trainer
McDonald's
Asheboro, NC
03.2022 - Current
- Taught new team members correct procedures for all areas of operations.
- Studied crew members during work shift to provide feedback and guidance in improving performance.
- Set positive example for team members by providing high-quality, efficient service.
- Trained other employees in customer service, food safety, and performance requirements.
Manager
McDonald's
Asheboro, NC
06.2021 - 03.2022
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
Customer Service Representative
Simply Southern Tees
Greensboro, NC
05.2019 - 03.2020
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Education
High School Diploma -
Randolph Early College High School
Asheboro, NCSkills
- Customer Service
- Employee Training
- Active Listening
- Product Knowledge
- Continuous Improvement
- Bilingual
- Decision-Making
- Attention to Detail
- Critical Thinking
- Clear Communication
- Conflict resolution techniques
- Work Planning and Prioritization
- Bilingual
Timeline
Crew Trainer
McDonald's
03.2022 - Current
Manager
McDonald's
06.2021 - 03.2022
Customer Service Representative
Simply Southern Tees
05.2019 - 03.2020
High School Diploma -
Randolph Early College High School