Alexandra Rowe
Rochester
Summary
Adaptable professional with six years plus of experience. Knowledge of conflict resolution, customer communications and order processing. Able to self-motivate, prioritize, and effectively work to complete many tasks calmly under pressure. Aiming to leverage my abilities to successfully full the vacancy at your company. Frequently praised as diligent by my peers. I can be relies upon to help your company achieve it's goals.
Overview
14
14
years of professional experience
Work History
Administrative Assistant
Autumn Woods Apts
Brockport
03.2025 - 10.2025
- Managed office communications and ensured timely responses to inquiries.
- Maintained organized filing systems for documents and records.
- Processed incoming and outgoing mail efficiently for the office.
- Collaborated with team members to streamline administrative processes effectively.
- Answered phone calls and emails to provide information, resulting in effective business correspondence.
- Entered data into spreadsheets using Microsoft Excel or other similar programs.
- Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
- Handled confidential documents in an organized fashion according to established protocol.
- Maintained office supplies inventory by checking stock to determine inventory level.
- Composed letters, memos, reports, emails, presentations and other written correspondence as required by management staff.
- Greeted visitors in a professional manner, responding to inquiries and directing them to appropriate personnel.
- Answered questions from customers regarding products and services offered by the company.
- Managed database systems containing customer contact information.
- Ensured efficient operation of office equipment such as printers, copiers and fax machines.
- Processed invoices for payment using accounting software applications.
- Coordinated mailings including sorting mail, preparing packages for shipping via courier service or postal service.
Customer Service Representative B2B
Calero
Rochester
02.2023 - 03.2024
- Assisted customers with inquiries and product information through various communication channels.
- Resolved customer complaints promptly and effectively, ensuring satisfaction and retention.
- Processed orders, returns, and exchanges using internal systems to maintain accurate records.
- Collaborated with team members to improve service processes and enhance customer experiences.
- Educated customers on product features, benefits, and usage to support informed decisions.
- Maintained up-to-date knowledge of products and services offered by the company.
- Documented customer interactions accurately in the database for future reference and analysis.
- Trained new staff on customer service protocols and best practices for handling inquiries.
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Developed strong customer relationships to encourage repeat business.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Tracked orders from start to finish to ensure timely delivery of goods or services.
- Identified areas of improvement in customer service processes and suggested changes accordingly.
Customer service representative
Sutherland global services
Rochester
02.2016 - 02.2023
- Handle inbound calls , answering customer inquiries and resolving issues
- Answered calls per day from unsatisfied customers related to delays in shipment, order mistakes, and lost orders
- Greet all customers with a warm, friendly welcome
- Follow up on customer inquiries quickly and efficiently
- Identify and initiate cross-selling opportunities to increase overall profits
- Maintain safe, fun working environment
- Answer basic questions from customers in a clear, friendly manner
- Resolve office-related issues according to predetermined procedures
- Document and quickly resolve all customer satisfaction issues
- Diffuse intense customer situations to maintain high-level of satisfaction
- Provide accurate information to customers
- Handle customer care interactions through CRM based portal data application
- Attended meetings and seminars to obtain information for use in training programs and to inform management of training program status
- Monitored and evaluated training activities and program effectiveness
- Evaluated instructor text selections and training materials to verify alignment with approved curriculum
Repair Manager/ sales associate
Kay Jewelers
Henrietta
03.2013 - 01.2016
- Handle inbound calls , answering customer inquiries and resolving issues
- Resolved customer complaints via phone
- Record detailed messages and relay information quickly to proper source
- Ensure front office is clean and presentable at all times
- Resolve office-related issues according to predetermined procedures
- Report a variety of data at the end of each month
- Initiate and maintain trusting reltionships with supervisors, coworkers, and customers
- Greet all customers with warm, friendly attitude
- Manage bookkeeping efforts for the company
- Perform basic accounting services, including the handling of petty cash and invoicing, Maintain inventory records and place orders to restock supplies as needed
- Maintained log of purchases with customer phone numbers and email addresses to notify them of upcoming promotions and sales
- Created attractive merchandise displays with strategic product placement that pulled customers into the store and maximized purchases
- Attended sales conferences to improve relationship building and closing techniques
- Built rapport with customers by offering friendly, knowledgeable, and supportive customer service
- Increased add-on sales by becoming a master of the store’s inventory, suggesting different items that fit customer needs quickly and efficiently
Administrative Assistant
Upstate Thermo King
Rochester
04.2012 - 05.2013
- Greeted and proactively assisted visitors in a timely manner
- Developed positive relations with external vendors and clients
- Answer multi-line phone system with warm, friendly demeanor
- Manage office facilities, ensuring cleanliness and order
- Gather monthly client feedback survey results, record data into database, and create detailed reports to illustrate trends, projections, and successes
Education
High School Diploma -
Churchville-Chili Senior High School
Churchville, NYSkills
- POS Systems and Ordering Platforms
- Issue and Complaint Resolution
- Calm and Professional Under Pressure
- Building Customer Trust and Loyalty
- Efficient and Detail-Oriented
- Upselling Products and Services
- Data entry
- CRM software usage
- Order processing
- Administrative support
- Office organization
- Documentation accuracy
- Communication skills
- Problem solving
- Time management
- Training and mentoring
- Customer retention
- Customer relationship management (CRM)
- POS systems expert
Timeline
Administrative Assistant
Autumn Woods Apts
03.2025 - 10.2025
Customer Service Representative B2B
Calero
02.2023 - 03.2024
Customer service representative
Sutherland global services
02.2016 - 02.2023
Repair Manager/ sales associate
Kay Jewelers
03.2013 - 01.2016
Administrative Assistant
Upstate Thermo King
04.2012 - 05.2013
High School Diploma -
Churchville-Chili Senior High School