Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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Alexandra Rubino

Palm Coast

Summary

Energetic Office Manager with over 6 years of progressive experience at Aspen Dental, starting as a Dental Assistant. Demonstrated expertise in enhancing practice operations and fostering team development. Prepared to transition into a Regional Manager role, enthusiastic about applying comprehensive practice knowledge to drive success across multiple locations.

Overview

7
7
years of professional experience

Work History

Office Manager

Aspen Dental
Palm Coast
07.2022 - Current
  • Onboard, train, and supervise a team of dental professionals, including dental assistants, front desk staff, and hygienists.
  • Conduct performance reviews, provide constructive feedback, and foster a positive, productive work environment.
  • Lead regular team meetings to communicate goals, provide updates, and facilitate open discussions.
  • Oversee daily operations of a high-volume dental practice, ensuring smooth and efficient patient flow.
  • Monitor and analyze key performance indicators, such as production, collections, and overhead, to identify areas of improvement.
  • Implement and maintain Aspen Dental's standardized operational protocols and best practices.
  • Manage and coordinate scheduling for dentists, hygienists, and support staff to maximize productivity and patient access.
  • Present treatment plans, discuss financial options, and assist with insurance benefit explanations.

Office Manager

Aspen Dental
Ormond Beach
09.2021 - 07.2022
  • Hired, trained and monitored new office employees and took corrective action when necessary.
  • Managed daily office operations and ensured efficient patient flow.
  • Coordinated with dental providers regarding patient care and scheduling needs.
  • Oversee patient scheduling, appointment confirmations, and recall reporting to maximize patient flow, and reduce no-shows.
  • Resolved customer complaints in a timely manner by investigating issues thoroughly.
  • Ensured compliance with HIPAA regulations while handling confidential patient information.
  • Organized team activities to build camaraderie and foster pleasant workplace culture.

Assistant Office Manager

Aspen Dental
Saint Augustine
06.2020 - 09.2021
  • Managed and ensured an exceptional check-in and check-out experience with accuracy and efficiency.
  • Schedule and confirm patient appointments, optimizing the daily schedule to maximize access to care, and minimize wait times.
  • Manage incoming calls, specialist follow-up emails, and patient correspondence.
  • Educate patients on treatment plans, financial options, and insurance benefits, ensuring clear understanding.
  • Assist in resolving patient dissatisfaction and escalate complex issues to the Office Manager when necessary.
  • Validating patients' insurance while supporting the ticket process for the resolution of denied insurance claims.
  • Processing daily payments, managing daily financial reconciliation, and preparing nightly deposits.

Lead Dental Assistant

Aspen Dental
Palm Coast
11.2019 - 06.2020
  • Proficiently assist dentists during a wide range of dental procedures, including restorative, surgical, endodontic, prosthetic, and orthodontic treatments.
  • Expertly take digital radiographs, including CBCTs.
  • Accurately take traditional and digital impressions for various dental appliances and prosthetics. Fabricate high-quality temporary crowns, bridges, and other provisional restorations.
  • Oversee and ensure strict adherence to all OSHA and infection control protocols for instruments, equipment, and operatories.
  • Train and mentor new dental assistants on clinical procedures, Aspen Dental protocols, operatory setup/breakdown, and patient care best practices.
  • Lead the clinical team in maintaining a smooth patient workflow, coordinating with front office staff to ensure timely and efficient patient visits.
  • Effectively delegate tasks to other DAs, and provide support as needed to ensure all clinical responsibilities are met..

Dental Assistant

Aspen Dental
Palm Coast
10.2018 - 11.2019
  • Prepared examination rooms and organized dental instruments for patient visits.
  • Educated patients on oral hygiene practices and post-treatment care.
  • Took digital X-rays of teeth using radiographic equipment
  • Provided chair-side assistance during dental procedures, including passing instruments to the dentist and holding suction devices.
  • Accurately take traditional and digital impressions for crown, bridges and other dental appliances.
  • Sanitized equipment cleaned treatment rooms and restocked supplies after each patient's treatment to maintain cleanliness and prepare for the next patient.
  • Documented patient records with procedures performed and added notes taken to charts.

Education

Associate of Science -

Daytona State College
Daytona Beach, FL
05-2009

Skills

  • Organizational and time management
  • Multitasking capacity
  • Employee relations
  • Problem solving and decision making

Accomplishments

  • 3 time Southeast Elite Winner 2023
  • Achieved second-highest monthly revenue $406,000 in September 2024, in the practice owner's absence.

Timeline

Office Manager

Aspen Dental
07.2022 - Current

Office Manager

Aspen Dental
09.2021 - 07.2022

Assistant Office Manager

Aspen Dental
06.2020 - 09.2021

Lead Dental Assistant

Aspen Dental
11.2019 - 06.2020

Dental Assistant

Aspen Dental
10.2018 - 11.2019

Associate of Science -

Daytona State College

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