Summary
Overview
Work History
Education
Skills
Certification
Timeline
AssistantManager

Leah Cooke

Delray Beach,FL

Summary

Dynamic professional with extensive experience at Palm Beach County School District, excelling in organizational time management and professional telephone etiquette. Proven ability to build strong relationships and enhance client satisfaction through effective communication and efficient appointment management. Committed to delivering exceptional service and fostering positive environments in diverse settings.

Overview

27
27
years of professional experience
1
1
Certification

Work History

Front Office Receptionist

Palm Beach County School District
08.2022 - Current
  • Greeted incoming visitors and parents professionally and provided friendly, knowledgeable assistance.
  • Contributed to the company''s positive image by consistently delivering exceptional service to parents and visitors.
  • Answered multi-line phone system and enthusiastically greeted callers.
  • Developed strong relationships with parents, visitors, and co-workers through excellent communication skills and genuine attentiveness to their needs.
  • Participated in regular training sessions to stay up-to-date with company policies and industry best practices, ensuring consistent adherence to established guidelines.

Head Camp Counselor

American Heritage Summer Camp
06.2013 - Current
  • Promoted a positive camp environment by effectively managing camper behavior and addressing conflicts in a timely manner.
  • Enhanced camper experience by developing and implementing engaging activities and programs tailored to various age groups.
  • Developed strong rapport with both campers and their families by maintaining open lines of communication throughout the summer season.
  • Worked with children of varying age, interest, skill, and developmental levels.

Substitute Teacher

Palm Beach County School District
08.2019 - 05.2022
  • Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
  • Upheld classroom routines to support student environments and maintain consistent schedules.
  • Developed strong rapport with students through consistent encouragement and support, fostering a positive learning atmosphere conducive to academic growth.
  • Repeatedly requested as substitute teacher by teachers based on excellent past referrals and trusted performance.

Master Personal Trainer

Fitness For Women
10.2005 - 12.2012
  • Conducted thorough fitness assessments to accurately determine clients'' physical capabilities and establish baseline metrics for tracking progress.
  • Built strong rapport with clients through consistent communication regarding goals, progress updates, and adjustments to training plans as needed.
  • Streamlined processes related to session booking and payment handling, providing a more convenient experience for clients.
  • Facilitated educational workshops and seminars on various health and fitness topics for both clients and fellow trainers.

Master Personal Trainer and Manager On Duty

Athletic Club Boca Raton
08.1998 - 01.2003
  • Built strong rapport with clients through consistent communication regarding goals, progress updates, and adjustments to training plans as needed.
  • Delivered high-quality personal training sessions resulting in increased client satisfaction rates.
  • Ensured compliance with company policies, industry regulations, and safety standards by conducting regular audits and providing necessary training to employees.
  • Streamlined operations, optimizing resource allocation and prioritizing high-impact tasks.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.

Education

Bachelor of Science - Leisure And Recreation, Emphasis in Fitenss

Florida State University
Tallahassee, FL
05-1998

Skills

  • Professional Telephone Etiquette
  • Efficient Appointment Management
  • Organizational Time Management
  • Network Building
  • Efficient Document Handling
  • Professional Conduct
  • Proficient in Task Organization

Certification

  • First Aid, CPR, and AED Certification - American Red Cross or American Heart Association.

Timeline

Front Office Receptionist

Palm Beach County School District
08.2022 - Current

Substitute Teacher

Palm Beach County School District
08.2019 - 05.2022

Head Camp Counselor

American Heritage Summer Camp
06.2013 - Current

Master Personal Trainer

Fitness For Women
10.2005 - 12.2012

Master Personal Trainer and Manager On Duty

Athletic Club Boca Raton
08.1998 - 01.2003

Bachelor of Science - Leisure And Recreation, Emphasis in Fitenss

Florida State University

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Leah Cooke