Alexandra Ruiz

• Maintained patient confidentiality by adhering to HIPAA regulations and diligently updating records as needed.
• Resolved patient complaints promptly, demonstrating empathy and understanding while seeking mutually beneficial solutions.
• Managed high call volume, prioritizing urgent issues and directing calls appropriately for optimal resolution.
• Provided exceptional customer service to build strong relationships with patients, leading to increased loyalty and return visits.
• Improved patient satisfaction by efficiently managing appointment scheduling and coordinating follow-up care.
• Applied administrative knowledge and courtesy to explain procedures and services to patients.
• Took copayments and compiled daily financial records.
• Balanced deposits and credit card payments each day.
• Served as a key point-of-contact between physicians, nurses, technicians, administrators, other professionals involved in the provision of quality medical services.

• Coordinated training schedules with students to accommodate their availability and ensure consistent progress was made.
• Enhanced student driving skills by providing personalized instruction and feedback based on individual needs.
• Ensured student safety by maintaining strict adherence to state laws, traffic regulations, and safe driving practices.
• Conducted mock exams for students preparing for their license tests, providing valuable experience in test-taking conditions and improving confidence levels prior to the actual exam date.

• Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
• Confirmed appointments, communicated with clients, and updated client records.
• Kept reception area clean and neat to give visitors positive first impression.
• Assisted Spanish-speaking patients by providing translation services during appointments and coordinating their follow-up care.
• Coordinated pre-authorization requirements for medical treatments or services, enhancing overall patient experience before appointments.

• Mentored new cashiers, providing comprehensive training that resulted in increased productivity.
• Educated employees on register use, merchandising, and customer service.
• Coordinated breaks for fellow cashiers, ensuring continuous coverage during busy periods without compromising productivity.
• Conducted regular audits of register tills, ensuring accuracy in daily cash counts and minimizing discrepancies.

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