Kassandra Durazo
Chula Vista,CA
Summary
Motivated and dedicated, actively pursuing a role as a Patient Service Representative to develop clinical expertise and enhance communication abilities. Previous experiences have honed skills in managing patient inquiries, scheduling appointments, and maintaining accurate records.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Patient Services Representative
Family Health Centers of San Diego
San Diego, CA
02.2021 - Current
- Schedule appointments, cancel appointments & reschedule appointment. transfer calls to where they need to be directed, send emails to providers, referral department ect., answering high volume calls, working fast paced
- Provider customer service to patients by registering them, verify their insurance. Schedule
shopper
Instacart Shoppers
San Diego, CA
11.2019 - Current
- Grocery shopper, provide good customer service
caregiver
Ihss/ public health authority
San Diego, CA
10.2022 - 10.2023
- Laundres clothing and bedding to prevent infections
- Followed health care plan and directions to administer medications
- Monitered vital signs
Customer Service Associate
Walmart
Chula Vista
03.2018 - 11.2018
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
- Maintained a high level of product knowledge, providing accurate information to customers.
Education
medical office assistant -
UEI college
Chula Vista, CA03.2020
Skills
- Microsoft excel
- Bilingual English/Spanish
- Microsoft word
- Scheduling
- Medical terminology
- Time management
- Bilingual
- Customer service
Certification
Medical Office Assistant Certified
Timeline
caregiver
Ihss/ public health authority
10.2022 - 10.2023
Patient Services Representative
Family Health Centers of San Diego
02.2021 - Current
shopper
Instacart Shoppers
11.2019 - Current
Customer Service Associate
Walmart
03.2018 - 11.2018
medical office assistant -
UEI college