ANGELA DAVIS
Duluth,GA
Summary
Skilled Data Entry Clerk and Dispatcher with expertise in Collections and Accounting and success in improving accounts receivable functions and performance. Successful in applying recovery strategies and negotiating with account holders to cut outstanding debts and aged accounts. Excited to bring talent to team offering opportunities for growth and advancement.
Overview
16
16
years of professional experience
Work History
Patient Services Representative
Heartland Dental Care
02.2022 - 02.2023
- Take insurance information to verify.
- Followed document protocols to safeguard confidentiality of patient records.
- Offered simple, clear explanations to help clients and families understand hospital policies and procedures.
- Organized patient records and database to facilitate information storage and retrieval.
- Used Dentrix and the Portal to schedule appointments.
Collections Specialist
Affiliate Asset Solutions
04.2020 - 12.2021
- Counseled debtors and scheduled payment arrangements.
- Negotiated to collect balance in full.
- Processed payments and applied to customer balances.
- Handled 300 outbound and inbound calls daily with goal of collecting owed debt.
- Used scripted conversation prompts to convey current account information and obtain payments.
Executive Director
Georgia Knights Prep Academy
01.2019 - 04.2020
- Oversaw office financial management, including AP/AR and payroll
- Supported clerical needs of more than 100 players, including taking messages and scanning docs and routing business correspondence.
- Optimized organizational systems for payment collections, AP/AR, deposits and recordkeeping.
- Exercised appropriate cost control to meet budget restrictions.
Dispatcher
Republic Services
07.2014 - 12.2018
- Maintained updated and detailed records of calls in physical and electronic database.
- Live Dispatch
- Route Drivers
- Prepare and Complete driver route sheets daily.
- Processed orders, ran bulk pick sheets, processed and printed invoices and created daily shipping logs
- Sent out drivers to assist other routes from hourly callers based on locations, needs and worker availability
Billing Coordinator
Republic Services
12.2010 - 07.2014
- Informed customer about billing procedures, process payments and provided payment option set up
- Answered 100 to 150 calls daily -Documented conversations with customers to track requests, problems
- Entered customer interaction details in Info Pro to track requests
- Referred past due payments to collections department.
- Entered details into accounts and tracked payments.
Collections Specialist
Republic Services
07.2007 - 12.2010
- Debited & credited accounts
- Negotiated rates with customers and entered payments into accounting system
- Located and monitored overdue accounts using billing system to begin collection process
- Processed payments over phone and set up recurring drafts.
- Researched, analyzed and settled disputes per week
Education
No Degree - Accounting
Georgia Perimeter College
Decatur, GASkills
- Microsoft Office Word
- Data Entry
- Customer Service
- Financial
- Microsoft Excel
- Quickbooks
Additional Information
- PERSONAL INFORMATION Address: , , Nationality: Driving License: Hobbies:
Timeline
Patient Services Representative
Heartland Dental Care
02.2022 - 02.2023
Collections Specialist
Affiliate Asset Solutions
04.2020 - 12.2021
Executive Director
Georgia Knights Prep Academy
01.2019 - 04.2020
Dispatcher
Republic Services
07.2014 - 12.2018
Billing Coordinator
Republic Services
12.2010 - 07.2014
Collections Specialist
Republic Services
07.2007 - 12.2010
No Degree - Accounting
Georgia Perimeter College
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