Lauren Schleft
Los Alamos,NM
Summary
Detail-oriented administrative professional with over five years of experience in delivering exceptional operational and administrative support in dynamic, regulated environments. Expertise in managing complex calendars, coordinating meetings and travel, and preparing professional correspondence while maintaining discretion with sensitive information. Proven ability to work independently and collaboratively with management and multidisciplinary teams, ensuring seamless operations. Strong alignment with mission-driven organizations, supported by a solid background in healthcare support, patient interaction management, and a commitment to achieving high-quality service and patient satisfaction.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Patient Services Representative
Los Alamos Children’s Dentistry
Los Alamos, NM
07.2023 - Current
- Provide front-line administrative support in a regulated pediatric healthcare environment, managing high volumes of sensitive patient and program information with attention to accuracy and discretion.
- Professionally receive, review, prioritize, track, and distribute incoming communications and action items via phone, email, and in-person interactions.
- Generate professional correspondence and documentation for internal and external stakeholders, including intake forms, consent documents, and insurance communications.
- Coordinate complex, multi-provider schedules for pediatric dentists, dental assistants, and administrative staff to ensure efficient patient flow and optimized resource use.
- Perform insurance verification for new and returning patients, including eligibility checks, plan benefit breakdowns, co-pay/deductible documentation, and prior authorization tracking.
- Maintain up-to-date knowledge of Medicaid, commercial insurance plans, and dental billing procedures to ensure proper patient account setup and pre-treatment transparency.
- Communicate with insurance providers to verify coverage and resolve claim inquiries, working closely with the billing department to prevent delays or denials.
- Train in and uphold HIPAA compliance standards, maintaining detailed electronic records and ensuring the security of Protected Health Information (PHI) across all channels.
- Monitor and manage patient appointments using dental scheduling software (e.g., Dentrix, Eaglesoft, Open Dental), coordinating reschedules, cancellations, and recalls.
- Assist with daily front office workflows, including check-in/out procedures, collecting co-pays, updating records, and preparing end-of-day reconciliation reports.
- Support patient education by explaining financial policies, treatment plans, and general pediatric dental care procedures in a clear, family-friendly manner.
- Demonstrate sound judgment, initiative, and discretion while working independently in a fast-paced environment with frequent interruptions, adapting communication style for both young patients and their caregivers
Office Manager
Longview Self Storage
White Rock, NM
03.2022 - Current
- Execute comprehensive administrative and office management functions supporting daily operations and senior leadership.
- Coordinate calendars, appointments, meetings, and service schedules with internal staff, vendors, and external agencies.
- Prepare briefing materials, reports, and documentation to support management decision-making.
- Manage business correspondence, records, and confidential financial and personnel information.
- Develop and maintain tracking systems for actions, contracts, and compliance requirements.
- Serve as point of contact for customers, contractors, and county officials, demonstrating strong interpersonal communication skills.
- Independently prioritize and manage multiple competing tasks and deadlines.
Ophthalmic Technician / Certified Ophthalmic Assistant (COA)
Eye Associates of New Mexico
Los Alamos, NM
04.2019 - 04.2021
- Provided foundational clinical and administrative support to ophthalmologists in a high-volume outpatient setting as an entry-level Certified Ophthalmic Assistant (COA).
- Conducted patient intake and collected medical and ocular histories, documenting chief complaints, medications, allergies, and prior procedures.
- Performed visual acuity testing for distance and near vision using Snellen and equivalent charts; accurately documented findings in the Electronic Medical Record (EMR).
- Completed basic preliminary ophthalmic testing, including pupillary response, extraocular muscle function, and confrontational visual fields.
- Performed tonometry (non-contact) to measure intraocular pressure and assisted with auto-refraction and lensometry.
- Assisted physicians with advanced diagnostic testing as experience increased, including: Visual field testing (Humphrey perimetry), Optical Coherence Tomography (OCT), Fundus photography
- Prepared examination rooms, set up diagnostic equipment, and ensured proper cleaning and instrument readiness between patients.
- Instilled ophthalmic drops under physician supervision and assisted with patient positioning during exams and minor procedures.
- Supported clinic workflow by coordinating patient movement, appointment scheduling, and diagnostic workups ahead of physician examinations.
- Entered exam data, diagnostic results, and testing information into EMR systems in compliance with HIPAA and data integrity standards.
- Provided basic patient education regarding testing procedures and follow-up instructions as directed by providers.
- Demonstrated strong attention to detail, professionalism, and calm performance in a fast-paced clinical environment with frequent interruptions.
- Tools & Technologies Utilized
- Slit lamps, ophthalmoscopes
- Humphrey Visual Field Analyzer, OCT systems
- Electronic Medical Record (EMR) systems
Education
Associate of Science - Business Administration
Colorado Technical University
Colorado Springs, CO08.2023
Skills
- Administrative & Executive Support
- Complex Scheduling & Calendar Management
- Confidential Records & Compliance Management
- Customer & Stakeholder Communication
- Insurance Verification & Financial Coordination
- Microsoft Word, Excel, Outlook, PowerPoint
- Electronic Records Management Document Control
- Scheduling & Calendar Management
- Customer service
- HIPAA compliance
- Patient confidentiality
- Office administration
Certification
- Pharmacy Technician Certification
- Completed 2018
Timeline
Patient Services Representative
Los Alamos Children’s Dentistry
07.2023 - Current
Office Manager
Longview Self Storage
03.2022 - Current
Ophthalmic Technician / Certified Ophthalmic Assistant (COA)
Eye Associates of New Mexico
04.2019 - 04.2021
Associate of Science - Business Administration
Colorado Technical University