TAMRA L. RODERICK
Dade City
Summary
Detail-oriented administrative professional with extensive experience in executive support, purchasing, budgeting, and event coordination. Expertise in Microsoft Office, data entry, financial documentation, and vendor coordination. Effectively manages priorities, supports leadership, and delivers exceptional service to diverse stakeholders.
Overview
1
1
Certification
17
17
years of professional experience
Work History
Member Services / Administrative Support
Withlacoochee River Electric Cooperative
2023.04 - Current
- Processed member payments with accuracy and attention to detail, ensuring timely transactions.
- Field member services telephone calls and assist with a variety of account and service inquiries.
- Process member payments accurately and efficiently.
- Explained deceased member packets and capital credit procedures, providing clear guidance to grieving members.
- Process new service applications and related documentation.
- Handled member services telephone calls, addressing diverse account and service inquiries to enhance member satisfaction.
- Provide relief cashier coverage and upfront customer service support.
- Demonstrated respect, friendliness, and willingness to help wherever needed.
- Organized and detail-oriented with a strong work ethic.
- Managed time efficiently in order to complete all tasks within deadlines.
- Passionate about learning and committed to continual improvement.
- Worked well in a team setting, providing support and guidance.
- Proven ability to learn quickly and adapt to new situations.
- Worked flexible hours across night, weekend, and holiday shifts.
Administrative Support
Jon L. Auvil – Meridian Title
2021.03 - 2023.04
- Executed daily administrative tasks including filing, faxing, data entry, mailing projects, and document preparation to ensure smooth office operations.
- Supported multiple office staff members by handling administrative overflow and facilitating efficient workflow.
- Provided administrative overflow support to multiple office staff members.
- Requested estoppel certificates from relevant parties for real estate transactions. and title insurance searches.
- Provided backup payroll support, including preparation and submission of payroll information.
- Managed and warehoused files related to real estate transactions.
- Organized records and streamlined assistance for day-to-day office operations to enhance overall efficiency.
Administrative Support
Florida Medical Clinic
2019.08 - 2020.10
- Provided comprehensive administrative support by managing filing, faxing, data entry, mailing projects, and addressing office overflow needs.
- Coordinated meeting and training logistics, including room setup and breakdown, catering, and event planning.
- Managed purchasing of office supplies and supported the purchase order process.
- Created and maintained Excel spreadsheets for financial and administrative tracking.
- Prepared financial reports and assisted with payroll processes.
- Managed purchasing of office supplies and streamlined purchase order process for efficiency.
- Coordinated logistics for meetings and training, overseeing room setup, breakdown, catering, and event planning.
- Maintained accurate financial and administrative documentation.
Administrative / Purchasing Support
Sparton Electronics
2018.11 - 2019.07
- Prepared detailed quotes for parts to streamline circuit board production process.
- Supported the Department Bid Coordinator and administrative and pricing activities.
- Created and maintained comprehensive Excel spreadsheets to enhance data tracking and reporting.
- Created and maintained extensive Excel spreadsheets and performed data entry.
- Maintained and updated SBA tracking information.
- Handled incoming telephone calls to address customer inquiries and responded to emails.
- Conducted thorough internet research to identify competitive parts pricing and potential new suppliers, aiding procurement decisions.
- Utilized standard office equipment like copiers and fax machines for daily tasks including copiers and fax machines.
Administrative Assistant, School of Arts and Sciences
Saint Leo University
2010.02 - 2017.12
- Provided direct administrative and executive support to the Dean of the School of Arts and Sciences.
- Coordinated the Dean's travel arrangements, appointments, meetings, and daily Microsoft Outlook calendar.
- Coordinated faculty and staff travel logistics, meetings, catering, media services, and distribution of meeting documentation to ensure seamless event execution.
- Managed departmental budgets, processed requisitions, and facilitated travel reimbursements to maintain financial accountability.
- Managed administrative support for five coordinators, including tracking PTO requests, training updates, and daily support needs.
- Managed purchasing for art, music, and theater departments, including equipment, machinery, instruments, and supplies.
- Researched and developed relationships with new vendors, obtained quotes, prepared purchases for budget approval, added vendors to the database, and followed requisitions through the payment process.
- Planned and organized team-building activities and social events for faculty and staff.
- Processed faculty clearances and maintained organized and current employee files for faculty and staff.
- Responded to telephone inquiries with professionalism, addressing questions and complaints to enhance customer service experience.
Education
High School Education
Some College Coursework
Skills
- Customer Service & Member Relations
- Administrative & Executive Support
- Scheduling & Calendar Management
- Microsoft Excel
- Payroll & Accounting Support
- Expense Reports & Requisitions
- Budget Management
- Purchasing & Procurement
- Research & Price Comparisons
- Problem-solving
- Office software expertise
- Problem-solving
Certification
Notary Public, State of Florida
Timeline
Member Services / Administrative Support
Withlacoochee River Electric Cooperative
2023.04 - Current
Administrative Support
Jon L. Auvil – Meridian Title
2021.03 - 2023.04
Administrative Support
Florida Medical Clinic
2019.08 - 2020.10
Administrative / Purchasing Support
Sparton Electronics
2018.11 - 2019.07
Administrative Assistant, School of Arts and Sciences
Saint Leo University
2010.02 - 2017.12