Summary
Overview
Work History
Education
Skills
Timeline
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Alexandra Ruiz-Mendoza

Othello,WA

Summary

Hardworking and passionate job seeker with strong organizational skill. Ready to help team achieve company goals.

Overview

2
2
years of professional experience

Work History

Grocery Store Cashier/Bookkeeper

Leprekon Harvest Foods
09.2023 - Current
  • Enhanced customer satisfaction by efficiently processing transactions and addressing inquiries.
  • Assisted store management in maintaining a clean and organized shopping environment for optimal customer experience.
  • Streamlined checkout process by accurately scanning items and applying appropriate discounts or promotions.
  • Reduced wait times for customers with quick and accurate cash handling, resulting in higher customer retention rates.
  • Resolved customer complaints professionally, demonstrating empathy and understanding to strengthen customer loyalty.
  • Maintained knowledge of current sales promotions, policies regarding payment, and security practices to provide accurate information to customers.
  • Supported inventory management activities such as counting merchandise stock levels periodically for accuracy purposes.
  • Rotated grocery products ensuring that expired or spoiled items were immediately removed and adhered to "first in, first out" rule.
  • Addressed customer complaints and concerns, providing mutually beneficial solutions.
  • Improved financial accuracy by reconciling accounts and identifying discrepancies in financial records.
  • Enhanced cash flow management through timely invoicing and collection of outstanding receivables.
  • Reduced errors in financial reporting by conducting thorough reviews and ensuring accurate data entry.
  • Generated detailed financial reports for management review, facilitating informed decision making.
  • Managed accounts payable and receivable activities, maintaining vendor relationships and positive cash flow.
  • Maintained and processed invoices, deposits, and money logs.
  • Posted daily receipts and payments in accordance with corporate protocols.
  • Established QuickBooks accounting system to reflect accurate financial records.
  • Reconciled and corrected issues with financial records.

Restaurant Hostess

Lucky 7 Casino
08.2022 - 06.2023
  • Enhanced customer satisfaction by greeting and seating guests promptly upon arrival.
  • Maintained an organized waitlist for busy times, ensuring efficient seating of guests.
  • Provided exceptional service through friendly interactions with customers, answering questions and addressing concerns.
  • Collaborated with servers to ensure smooth transitions between tables, minimizing wait times for guests.
  • Assisted in maintaining a clean and inviting restaurant environment by clearing tables and setting up for the next guests.
  • Increased efficiency by organizing menus and updating daily specials boards before each shift.
  • Resolved guest complaints professionally, taking appropriate action to address issues and improve future experiences.
  • Streamlined table turnover process by quickly identifying available seating options for incoming diners.
  • Coordinated large party bookings both on the phone and in-person, creating organized seating plans tailored to guest needs.
  • Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Supported servers, food runners, and bussers with keeping dining area ready for every guest.
  • Used cash registers and credit card machines to cash out customers.

Education

High School Diploma -

Del Norte High School
Crescent City, CA
06.2023

Skills

  • Customer Engagement
  • Cash handling expertise
  • Workplace Safety
  • Basic Math Competence
  • Bilingual in {Spanish}
  • Assisting customers
  • Placing orders
  • Conflict Resolution
  • Group reservations management
  • Bill computation

Timeline

Grocery Store Cashier/Bookkeeper

Leprekon Harvest Foods
09.2023 - Current

Restaurant Hostess

Lucky 7 Casino
08.2022 - 06.2023

High School Diploma -

Del Norte High School

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Alexandra Ruiz-Mendoza