Alexandra Ruiz-Mendoza
Othello,WA
Summary
Hardworking and passionate job seeker with strong organizational skill. Ready to help team achieve company goals.
Overview
2
2
years of professional experience
Work History
Grocery Store Cashier/Bookkeeper
Leprekon Harvest Foods
09.2023 - Current
- Enhanced customer satisfaction by efficiently processing transactions and addressing inquiries.
- Assisted store management in maintaining a clean and organized shopping environment for optimal customer experience.
- Streamlined checkout process by accurately scanning items and applying appropriate discounts or promotions.
- Reduced wait times for customers with quick and accurate cash handling, resulting in higher customer retention rates.
- Resolved customer complaints professionally, demonstrating empathy and understanding to strengthen customer loyalty.
- Maintained knowledge of current sales promotions, policies regarding payment, and security practices to provide accurate information to customers.
- Supported inventory management activities such as counting merchandise stock levels periodically for accuracy purposes.
- Rotated grocery products ensuring that expired or spoiled items were immediately removed and adhered to "first in, first out" rule.
- Addressed customer complaints and concerns, providing mutually beneficial solutions.
- Improved financial accuracy by reconciling accounts and identifying discrepancies in financial records.
- Enhanced cash flow management through timely invoicing and collection of outstanding receivables.
- Reduced errors in financial reporting by conducting thorough reviews and ensuring accurate data entry.
- Generated detailed financial reports for management review, facilitating informed decision making.
- Managed accounts payable and receivable activities, maintaining vendor relationships and positive cash flow.
- Maintained and processed invoices, deposits, and money logs.
- Posted daily receipts and payments in accordance with corporate protocols.
- Established QuickBooks accounting system to reflect accurate financial records.
- Reconciled and corrected issues with financial records.
Restaurant Hostess
Lucky 7 Casino
08.2022 - 06.2023
- Enhanced customer satisfaction by greeting and seating guests promptly upon arrival.
- Maintained an organized waitlist for busy times, ensuring efficient seating of guests.
- Provided exceptional service through friendly interactions with customers, answering questions and addressing concerns.
- Collaborated with servers to ensure smooth transitions between tables, minimizing wait times for guests.
- Assisted in maintaining a clean and inviting restaurant environment by clearing tables and setting up for the next guests.
- Increased efficiency by organizing menus and updating daily specials boards before each shift.
- Resolved guest complaints professionally, taking appropriate action to address issues and improve future experiences.
- Streamlined table turnover process by quickly identifying available seating options for incoming diners.
- Coordinated large party bookings both on the phone and in-person, creating organized seating plans tailored to guest needs.
- Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Used cash registers and credit card machines to cash out customers.
Education
High School Diploma -
Del Norte High School
Crescent City, CA06.2023
Skills
- Customer Engagement
- Cash handling expertise
- Workplace Safety
- Basic Math Competence
- Bilingual in {Spanish}
- Assisting customers
- Placing orders
- Conflict Resolution
- Group reservations management
- Bill computation
Timeline
Grocery Store Cashier/Bookkeeper
Leprekon Harvest Foods
09.2023 - Current
Restaurant Hostess
Lucky 7 Casino
08.2022 - 06.2023
High School Diploma -
Del Norte High School