Alexandra Salgado
Riverbank,CA
Summary
Adept Project Manager with a proven track record at Pacific Southwest Container, excelling in client relations and strategic planning. Demonstrated ability to enhance team performance and customer satisfaction through creative thinking and detail-oriented approaches. Skilled in navigating complex projects to exceed expectations, with a strong focus on achieving results through effective collaboration and innovative problem-solving.
Overview
9
9
years of professional experience
Work History
Project Manager
Pacific Southwest Container
06.2018 - Current
- Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
- Planned, designed, and scheduled phases for large projects.
- Met project deadlines without sacrificing build quality or workplace safety.
- Established effective communication among team members for enhanced collaboration and successful project completion.
- Delivered exceptional customer satisfaction by proactively addressing client concerns and meeting or exceeding expectations throughout the engagement process.
- Improved client relationships, consistently meeting or exceeding project expectations and maintaining open lines of communication.
Server
GK Mongolian BBQ
04.2017 - 01.2018
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
Cashier Team Lead
Toys"R"Us
06.2016 - 02.2017
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
- Assisted customers by answering questions and fulfilling requests.
- Communicated with customers and team members to solve problems.
- Processed both cash and card purchases and returns.
- Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
- Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
- Resolved customer complaints professionally, maintaining a positive brand image and fostering customer retention.
Team Member
Khols Department Store
10.2015 - 04.2016
- Developed strong customer service and product knowledge skills to enhance individual and team performance.
- Operated register to process payments and collect cash payment for order totals.
- Worked different stations to provide optimal coverage and meet production goals.
- Addressed and resolved customer complaints in polite and professional manner.
- Increased customer satisfaction with prompt and accurate responses to inquiries, addressing concerns, and resolving issues.
- Assisted with inventory counts and stocking of merchandise.
- Trained new team members by relaying information on company procedures and safety requirements.
- Ensured smooth operations during peak periods via effective time management techniques such as delegation and task prioritization.
Education
Associate Of Applied Science - Marketing
Modesto Junior College
Modesto, CABachelor Of Applied Science - Cosmetic Chemistry
Spelman College
Atlanta, GASkills
- Project Management
- Project Planning
- Strategic Planning
- Client Relations
- Customer Relations
- Inventory Control
- Technical Support
- Customer relations specialist
- Detail Oriented
- Creative Thinking
Timeline
Project Manager
Pacific Southwest Container
06.2018 - Current
Server
GK Mongolian BBQ
04.2017 - 01.2018
Cashier Team Lead
Toys"R"Us
06.2016 - 02.2017
Team Member
Khols Department Store
10.2015 - 04.2016
Associate Of Applied Science - Marketing
Modesto Junior College
Bachelor Of Applied Science - Cosmetic Chemistry
Spelman College