Alexandra Sanchez
Orlando
Summary
Dynamic professional with a proven track record at Florida Eye Clinic, excelling in patient care and customer engagement. Skilled in visual field testing and fostering teamwork, I significantly improved service delivery and patient satisfaction. Demonstrated expertise in staff management and performance improvement, embodying a strong work ethic and commitment to excellence.
Overview
4
4
years of professional experience
Work History
Ophthalmology Technician
Florida Eye Clinic
05.2023 - Current
- Maintained patient confidentiality at all times, adhering to HIPAA regulations and safeguarding sensitive medical information.
- Reduced wait times for patients through efficient scheduling and organization of appointments.
- Participated in ongoing professional development opportunities to stay current with industry best practices and advancements in ophthalmic technology.
- Assisted ophthalmologists in performing diagnostic tests, ensuring accurate measurements and data collection.
Online Grocery Pickup
Walmart
03.2022 - 05.2023
- Managed multiple priorities simultaneously, consistently meeting or exceeding deadlines for order completion and pickup times.
- Improved customer satisfaction by efficiently and accurately fulfilling online grocery orders.
- Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
- Tracked substitutions and informed customers of changes.
Server
Olive Garden
12.2021 - 03.2022
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Co-Manager
Journeys
10.2020 - 12.2021
- Managed inventory control, ensuring optimal stock levels while minimizing shrinkage and wastage.
- Resolved complex customer complaints promptly and effectively, maintaining high levels of customer satisfaction while protecting business interests.
- Ensured compliance with company policies, procedures, and safety regulations by monitoring operations on a daily basis.
- Partnered with other Co-Managers to share best practices, learn from collective experiences, and improve overall store performance.
Education
High School Diploma -
Colonial High School
Orlando, FL05-2022
Skills
- Visual field testing
- Customer engagement
- Strong work ethic
- Staff management
- Cash handling
- Hospitality service expertise
- Appointment scheduling
- Fundus photography
- Performance improvement
- Schedule preparation
- Performance evaluations
- Heavy lifting
- Pachymetry testing
- Patient care
- Clear communication
- Delivery organization
- Ophthalmology testing
- Teamwork
- Customer service
Languages
Spanish
Limited Working
English
Full Professional
Timeline
Ophthalmology Technician
Florida Eye Clinic
05.2023 - Current
Online Grocery Pickup
Walmart
03.2022 - 05.2023
Server
Olive Garden
12.2021 - 03.2022
Co-Manager
Journeys
10.2020 - 12.2021
High School Diploma -
Colonial High School
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