ALEXANDRA SHEATS
Atlanta,GA
Summary
Self-motivated, innovative and goal-oriented project management professional committed to delivering exemplary customer satisfaction and retention. Dedicated team player skilled at developing win-win results for all stakeholders. Engaging and personable, a positive addition to a work environment.
Overview
10
10
years of professional experience
Work History
Program Manager
Itential
Atlanta, GA
07.2021 - Current
- Managed implementation and enablement of Network Automation Software for Fortune 100 Companies
- Designed infrastructure solutions to resolve business issues and improve delivery processes
- Tracked and reported program results to customers and stakeholders to facilitate change management activities utilizing project dashboards
Project Manager - Enterprise/Strategic Accounts
CentralSquare Technologies
Atlanta, GA
02.2020 - 06.2021
- Managed 3.5MM portfolio of net new enterprise accounts
- Drove COD "Consulting on Demand" initiative which generated additional 1MM annually
- Orchestrated projects within strict timeframes and budget constraints by solving complex problems and working closely with senior leaders
- Headed project teams specializing in design and launch activities for custom interfaces
Project Manager
CentralSquare Technologies
Atlanta, GA
04.2019 - 02.2020
- Managed 80+ projects within portfolio totaling $1MM+ in revenue
- Executed on-time, under-budget ERP Implementation projects for clients in both U.S. and Canada
- Assessed project risks and devised creative solutions, while managing external dependencies and potential customer concerns
Software Implementation Specialist
Paycom Payroll, LLC
Atlanta, GA
12.2013 - 03.2019
- Transitioned $6 million dollars in annualized revenue and implemented over 100 clients
- Managed all phases of HRIS transition, including project timeline, enforcing key dates, and strategic training and deployment of all products, while incorporating customer feedback into evolving project design
- Enforced alignment of project strategy to C-Level Executives to influence positive outcomes
Education
Bachelor of Science - Biology
KENNESAW STATE UNIVERSITY
Kennesaw, GA12.2013
Skills
- PM Systems (Confluence, Jira, Smartsheet, 10k FT, MS Project, OmniPlan)
- Cross-Functional Team Builder
- Software Development / SDLC
- CRM Systems (OpenAir, Salesforce)
Skills
- PM Systems (Confluence, Jira, Smartsheet, 10k FT, MS Project)
- Cross Functional Team Builder
- Software Development / SDLC
- CRM Systems (OpenAir, Salesforce)
Timeline
Program Manager
Itential
07.2021 - Current
Project Manager - Enterprise/Strategic Accounts
CentralSquare Technologies
02.2020 - 06.2021
Project Manager
CentralSquare Technologies
04.2019 - 02.2020
Software Implementation Specialist
Paycom Payroll, LLC
12.2013 - 03.2019
Bachelor of Science - Biology
KENNESAW STATE UNIVERSITY