Alexandra Solis
San Antonio,TX
Summary
Driven leader with a proven track record at Kohl's, enhanced team productivity and sales through innovative merchandising and effective training. Excelled in inventory management and customer service, boosting sales and employee morale. Skilled in strategic planning and problem-solving, adept at fostering teamwork and collaboration for continuous improvement.
Overview
9
9
years of professional experience
Work History
Merchandising Supervisor
Kohl's
San Antonio, TX
08.2022 - Current
- Reduced shrinkage levels through effective loss prevention measures, safeguarding company assets.
- Introduced innovative merchandising solutions that contributed to increased sales revenue while maintaining optimal inventory turns.
- Spearheaded cross-functional initiatives aimed at improving overall store performance, including staff training programs and operational efficiency enhancements.
- Optimized product placement within stores for maximum visibility and accessibility, driving sales performance.
- Evaluated merchandise mix based on consumer preferences, adjusting assortments accordingly to drive sales growth.
- Ensured adherence to established safety guidelines, maintaining a safe working environment for team members.
- Trained and mentored junior staff members, fostering a collaborative work environment focused on team success.
- Removed damaged, out-of-code, not-in-set and discontinued items from displays.
- Answered customer questions regarding store merchandise, department information, and pricing.
- Updated pricing and signage to complete product displays and educate customers.
- Monitored inventory levels and kept adequate stock in product displays on sales floor.
- Enhanced team productivity by providing ongoing training and development opportunities.
- Fostered a positive work environment by promoting open communication, teamwork, and employee engagement.
Operations Lead
Sephora Inside Kohl's
San Antonio, TX
01.2022 - 08.2022
- Enhanced team productivity by providing ongoing training and development opportunities.
- Managed and allocated staff and material resources to meet production goals.
- Fostered a positive work environment by promoting open communication, teamwork, and employee engagement.
- Conducted regular performance assessments, providing constructive feedback and identifying areas for growth and development among team members.
- Managed daily operations, ensuring timely delivery of high-quality products and services to clients.
- Ensured strict compliance with industry regulations, maintaining up-to-date knowledge of relevant guidelines and best practices.
- Led project teams through all phases of implementation, from initial planning to final execution, ensuring successful completion within defined timelines.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
- Devised and implemented processes and procedures to streamline operations.
Department Lead
Kohl's
Summerville, SC
08.2019 - 01.2022
- Mentored new hires within the department, providing guidance on company policies and procedures as well as job-specific tasks.
- Boosted overall employee morale by fostering a positive work environment and promoting open communication.
- Oversaw efficient inventory stocking and supply rotation.
- Set up displays and trained employees on current promotions.
- Did daily operations of the department, ensuring smooth workflow and adherence to deadlines.
- Organization of the department to ensure a clean space for customer satisfaction.
- Identified areas for improvement within the department, developing action plans to address those needs effectively.
- Implemented innovative solutions to resolve recurring issues, increasing overall departmental success.
Customer Service Lead
Kohl's
Lubbock, TX
08.2015 - 08.2019
- Resolved customer service issues using company processes and policies and provided updates to customers.
- Enhanced customer satisfaction by resolving complex issues and providing timely solutions.
- Trained, oversaw, and mentored new team members to strengthen performance and job expertise.
- Handled escalated customer complaints professionally, ensuring prompt resolution and follow-up actions were taken as necessary.
- Assisted with onboarding new hires by sharing expertise in company policies, procedures, systems usage.
- Established strong relationships with clients, leading to repeat business and positive feedback.
- Greeted customers and listened closely to problems described to determine solutions.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
- Reduced process inconsistencies and effectively trained team members on best practices and protocols.
- Cross-trained and provided backup support for organizational leadership.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.
Education
General Studies
South Plains College
Levelland, TXLubbock High School
Lubbock, TX2017
Skills
- Merchandise planning
- Pricing strategy
- Promotional strategies
- Friendly and outgoing
- Reliable and punctual
- Active listener
- Retail knowledge
- Pricing and shelf labeling
- Maintaining stock levels
- Product inventory counts
- Stock Rotation
- Pricing and Signage Updates
- Stock replenishment
- Visual Merchandising
- Store maintenance
- Sales Techniques
- Markdown procedures
- Vendor Relations
- Retail sales professional
- Promotional planning
- Trend Identification
- Teamwork and Collaboration
- Customer Service
- Problem-Solving
- Time Management
- Attention to Detail
- Problem-solving abilities
- Multitasking
- Reliability
- Excellent Communication
- Organizational Skills
- Team Collaboration
- Team Leadership
- Adaptability and Flexibility
- Decision-Making
- Relationship Building
- Team building
- Task Prioritization
- Coaching and Mentoring
- Documentation And Reporting
- Strategic Planning
- Staff Training
- Time management abilities
- Inventory Management
- Continuous Improvement
- Adaptability
- Profit and loss understanding
- Professional Demeanor
Timeline
Merchandising Supervisor
Kohl's
08.2022 - Current
Operations Lead
Sephora Inside Kohl's
01.2022 - 08.2022
Department Lead
Kohl's
08.2019 - 01.2022
Customer Service Lead
Kohl's
08.2015 - 08.2019
General Studies
South Plains College
Lubbock High School