Alexandra Soper
Richmond,KY
Summary
Excelled in workflow optimization and customer service, enhancing efficiency and fostering a customer-first attitude. Demonstrates exceptional problem-solving abilities and teamwork, contributing to significant improvements in operational productivity without compromising quality. With a strong work ethic and integrity, I excelled in customer service across various roles in fast-paced environments, showcasing adaptability.
Overview
9
9
years of professional experience
Work History
Certified Pharmacy Technician
Hagyard Pharmacy
09.2022 - Current
- Stocked, labeled, and inventoried medication to keep accurate records.
- Enhanced patient care by accurately filling and dispensing prescriptions in a timely manner.
- Maintained accurate inventory levels for efficient pharmacy operations and cost control.
- Worked with computerized and automated systems for dispensing medications and editing new patient profiles.
Barista
Luna's Coffee, Wine And Butterfly Cafe
05.2022 - 08.2022
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
Server
Mr. Brews Taphouse
05.2022 - 08.2022
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
Certified Pharmacy Technician
Chewy Pharmacy
02.2022 - 05.2022
- Worked with computerized and automated systems for dispensing medications and editing new patient profiles.
- Streamlined pharmacy operations through effective organization of supplies, workspace layout optimization, and process improvements.
Barista Shift Supervisor
North Lime Coffee And Donuts
03.2020 - 01.2022
- Trained new team members on barista skills, cash handling procedures, and company policies for consistent performance across the team.
- Fostered a positive work atmosphere with clear communication, teamwork, and proactive problem-solving strategies.
- Built strong relationships with regular customers through attentive service, remembering preferences, and engaging in friendly conversation when appropriate.
- Trained, and supervised barista workers to maintain and uphold store policies and optimize staffing patterns.
- Improved store cleanliness and sanitation standards by regularly conducting thorough inspections and addressing issues promptly.
- Served customers quickly and efficiently and created strategies to prevent delays.
- Boosted sales through the promotion of seasonal beverages and upselling bakery items to customers.
Barista
Common Grounds Coffee Shop
11.2018 - 02.2020
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
- Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
- Streamlined order processing through accurate cash handling and efficient use of the point-of-sale system.
- Showcased versatility by assisting in other areas of the café as needed, including food preparation or table service when required.
Cashier
Kroger
12.2015 - 01.2019
- Welcomed customers and helped determine their needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Helped customers complete purchases, locate items, and join reward programs.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
- Streamlined checkout process for increased efficiency and reduced waiting times.
Education
High School Diploma -
Paul Laurence Dunbar High School
Lexington, KY05.2017
High School Diploma -
Locust Trace AgriScience Center
Lexington, KY05.2017
Skills
- Problem-solving skills
- Pharmacist support
- Workflow Optimization
- Team Player
- Cash Handling
- Cleanliness
- Adaptive and creative
- Customer Service
- Customer Assistance
- Work Ethic and Integrity
- Patience and Empathy
Timeline
Certified Pharmacy Technician
Hagyard Pharmacy
09.2022 - Current
Barista
Luna's Coffee, Wine And Butterfly Cafe
05.2022 - 08.2022
Server
Mr. Brews Taphouse
05.2022 - 08.2022
Certified Pharmacy Technician
Chewy Pharmacy
02.2022 - 05.2022
Barista Shift Supervisor
North Lime Coffee And Donuts
03.2020 - 01.2022
Barista
Common Grounds Coffee Shop
11.2018 - 02.2020
Cashier
Kroger
12.2015 - 01.2019
High School Diploma -
Paul Laurence Dunbar High School
High School Diploma -
Locust Trace AgriScience Center