Allie Sutherland
Orlando,FL
Summary
Dynamic General Manager with a proven track record at Giuseppe And The Lion, excelling in operations management and team building. Enhanced customer satisfaction through innovative training programs and strategic inventory optimization. Cultivated strong client relationships, driving revenue growth while fostering a positive work environment. Skilled in problem resolution and financial performance monitoring.
Overview
6
6
years of professional experience
1
1
Certification
Work History
General Manager
Giuseppe And The Lion
Naples, FL
09.2022 - 08.2025
- Directed daily operations, ensuring high-quality service and efficient workflow across all departments.
- Developed and implemented training programs, enhancing team performance and customer satisfaction.
- Analyzed sales data to identify trends, optimizing inventory management and product selection.
- Fostered a positive work environment through effective communication and conflict resolution strategies.
- Collaborated with marketing team to create promotional campaigns, driving customer engagement and revenue growth.
- Established standard operating procedures, improving consistency in service delivery and operational efficiency.
- Monitored financial performance, preparing reports for stakeholders to inform strategic decision-making.
- Led cross-functional teams in executing projects aimed at enhancing guest experiences and operational effectiveness.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
Bartender
Capital Grille
Naples, FL
10.2020 - 09.2022
- Crafted innovative cocktails and beverages, enhancing guest experiences through creativity and attention to detail.
- Managed bar inventory, ensuring timely restocking of supplies to maintain operational efficiency.
- Provided exceptional customer service, fostering relationships with patrons to encourage repeat visits.
- Trained new staff on cocktail recipes and bar procedures, promoting a cohesive team environment.
Bartender
Bar Tulia
Naples, FL
02.2020 - 08.2021
Bartender
Rocco’s Tacos & Tequila Bar
Naples, FL
03.2019 - 01.2020
- Learned cocktail preparation and presentation techniques to enhance customer experience.
- Assisted in maintaining cleanliness and organization of bar area for efficient operations.
- Supported inventory management by tracking stock levels and notifying supervisors of shortages.
- Adapted quickly to various drink recipes while ensuring consistency in quality and taste.
Education
Associate of Science - Business Accountancy
Florida SouthWestern State College
Fort Myers, FL12.2019
Skills
- Leadership and team building
- Problem resolution
- Operations management
- Team player
- Efficient multi-tasker
Certification
Food Handler
Serve safe
Timeline
General Manager
Giuseppe And The Lion
09.2022 - 08.2025
Bartender
Capital Grille
10.2020 - 09.2022
Bartender
Bar Tulia
02.2020 - 08.2021
Bartender
Rocco’s Tacos & Tequila Bar
03.2019 - 01.2020
Associate of Science - Business Accountancy
Florida SouthWestern State College