Alexandra Thomas
Boone,IA
Summary
Determined Quality Assurance Specialist with dedication to customer satisfaction, product quality and training programs. Solid interpersonal and collaboration skills.
Overview
9
9
years of professional experience
Work History
Quality Assurance Specialist
Iowa State University Dining
05.2021 - Current
- Launched an onboarding program for all full-time dining staff, maintain all associated learning tools and take all new dining staff, up to 3 days each week, through orientation.
- Educate employees at all levels on Dining and UHR policies, procedures and other compliance standards.
- Routinely audit 26 dining locations collaborating with quality team and facility management to implement corrective actions in response to customer complaints and to adhere to food and workplace safety compliance.
- Analyze quality and performance data to support operational decision-making.
- Serve as an expert in Iowa Food Code 2017 and assist in communication with the Department of Inspections and Appeals.
- Implemented emergency operating procedures for all imminent health hazards and respond to emergencies in a timely manner.
- Provide assistance to production areas at nearly all dining locations, as needed.
- Diligently and constantly network across campus with the intention of formulating a safety culture and assisting in making students' adventure at ISU enjoyable and safe.
Quality Assurance Specialist
Continental Manufacturing Chemist
05.2020 - 05.2021
- Served as a subject matter expert in quality systems (21 cfr 210-211)
- Maintained document control for regulatory compliance.
- Recorded findings during inspections and collaborated with quality and production teams to implement corrective actions and maintain preventative processes
- Trained employees at all levels on specific QA standards and routinely assessed the maintenance and documentation of these standards.
- Collected and analyzed data to measure effectiveness of quality control processes (i.e. cleaning validation)
- Led the implementation of a program to obtain a gluten-free certification
Assistant Quality Manager
Produce Innovations
09.2018 - 05.2020
- Ensured employee adherence to quality standards and procedures to minimize errors and maximize customer satisfaction.
- Evaluated quality problems and performed assessments to identify and resolve issues.
- Improved quality processes for increased efficiency and effectiveness.
- Maintained quality control standards, methods, and procedures to meet compliance requirements.
- Acquired HACCP Certification.
- Found root causes related to customer complaints and critical control points and implemented action plans for continual improvement.
- Managed and coached 4 direct reports
Quality Assurance Technician
Purfoods
04.2018 - 09.2018
- Performed thorough assessments of raw materials.
- Evaluated finished products against quality standards through quantitative measurements, visual inspections, and other established tests.
- Implemented corrective actions to non-conformances.
- Ensured constant environmental cleanliness.
- Educated employees at all levels on food safety protocols.
Quality Assurance Technician
Anderson Erickson Dairy
04.2017 - 11.2017
- Performed routine inspections of production processes related to quality control and food safety plans.
- Trained new QA Technicians on processes and procedures
- Maintained equipment and inventory of lab supplies.
- Executed lab procedures for microbiological analysis and environmental monitoring
Grocery Clerk
Fareway Grocery
05.2016 - 02.2017
- Pleasantly greeted customers and provided prompt and courteous service.
- Helped customers complete purchases by moving heavy items, collecting payments, and bagging purchases.
- Stocked shelves and organized merchandise displays for easy retrieval.
- Cleaned and maintained store aisles and merchandise displays
- Rotated grocery products and adhered to "first in, first out".
Microbiology Lab Technician
Eurofins Scientific
02.2014 - 10.2015
Education
Bachelor of Science - Biology
Iowa State University
05.2013
Skills
- Internal Audits
- Quality System Implementation
- Verbal and Written Communication
- Establishing and Enforcing Policy
- Problem-Solving Skills
- Team Leadership
- OSHA Requirements
Timeline
Quality Assurance Specialist
Iowa State University Dining
05.2021 - Current
Quality Assurance Specialist
Continental Manufacturing Chemist
05.2020 - 05.2021
Assistant Quality Manager
Produce Innovations
09.2018 - 05.2020
Quality Assurance Technician
Purfoods
04.2018 - 09.2018
Quality Assurance Technician
Anderson Erickson Dairy
04.2017 - 11.2017
Grocery Clerk
Fareway Grocery
05.2016 - 02.2017
Microbiology Lab Technician
Eurofins Scientific
02.2014 - 10.2015
Bachelor of Science - Biology
Iowa State University
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