Alexandra Thomas
Ladson,SC
Summary
Dynamic entrepreneur with a proven track record in small business operations and customer relations, notably as a Franchisee Owner at Jan-pro Cleaning Services. Excelled in building lasting client relationships and enhancing customer satisfaction through effective communication and operational efficiency. Expertise in managing inventory and financial reporting, demonstrating a blend of hard and soft skills vital for business success.
Overview
14
14
years of professional experience
Work History
Owner of a Cleaning Service
Self Employed Services
04.2022 - Current
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
Franchisee Owner
Jan-pro Cleaning Services
02.2011 - 03.2022
- Travel to and from different sites in a timely manner.
- Monitoring cleaning supplies, inventory and ordering as needed.
- Submitting financial reports to the franchisor as required.
Education
High School Diploma -
Penn Foster Career School
Scranton, PA02-2009
Skills
- Customer relations
- Small business operations
- Relationship building
- Verbal and written communication
Timeline
Owner of a Cleaning Service
Self Employed Services
04.2022 - Current
Franchisee Owner
Jan-pro Cleaning Services
02.2011 - 03.2022
High School Diploma -
Penn Foster Career School
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