Alexandra Thomas
Clarksville,IN
Overview
5
5
years of professional experience
Work History
Retail Supervisor
Visionworks Doctors of Optometry
Louisville, KY
02.2024 - Current
- Trained, managed and motivated employees to promote professional skill development.
- Evaluated the store OSATS, and took feedback, and coached staff accordingly.
- Maintain floor leadership to support EWS as they continue to grow the business.
- Gain proficiency in medial testing, providing a steady flow to support OD techs and doctor flow.
- Directed and supervised staff performance.
- Understand HIPAA protocol to effectively and respectfully handle customer needs and complaints.
- Assisted in streamlining store protocols, and in streamlining the patient readiness process.
Operations Manager
Ulta
Louisville, KY
03.2022 - 02.2024
- Monitored progress by establishing plans, budgets and measuring results.
- Motivated and evaluated personnel for performance improvement and goal achievement.
- Coordinated cross-functional teams to ensure timely delivery of products and services.
- Presented performance and productivity reports to supervisors.
- Created detailed reports on the performance of individual departments within operations.
- Guided employees on understanding and meeting changing customer needs and expectations.
- Resolved customer complaints in a timely manner while ensuring customer satisfaction remains at optimal levels.
- Analyzed data from daily reports to identify trends in production performance metrics.
Senior Team Lead
Bass Pro Shops
Louisville, KY
05.2020 - 03.2022
- Actively sought out ways to improve customer experience through changes in product design or service delivery.
- Maintained open lines of communication with senior management, reporting team progress and challenges.
- Conducted regular meetings with team members to discuss progress and identify areas for improvement.
- Determined consumer needs to provide products and services appealing to larger market.
- Evaluated needs of departments and delegated tasks to optimize overall production.
Education
High School Diploma -
Oldham County High School
La Grange, KY06-2014
Skills
- Inventory control
- Budgeting and financial management
- Technology proficiency
- Sales strategy development
- Staff meeting leadership
- Store organization
Timeline
Retail Supervisor
Visionworks Doctors of Optometry
02.2024 - Current
Operations Manager
Ulta
03.2022 - 02.2024
Senior Team Lead
Bass Pro Shops
05.2020 - 03.2022
High School Diploma -
Oldham County High School