Miranda Hensley
Arlington,TX
Summary
I am a Dynamic leader with a proven track record at Smoothie King being the general manager of their top 2 stores at 18 years old, I adept in strategic selling and staff training. I can Elevate store operations through effective inventory management and employee motivation, enhancing customer satisfaction and sales growth. I Excels in communication and problem-solving, driving team performance and store success. I am very goal oriented, and dedicated to my work! Motivated to complete all my goals
Overview
4
4
years of professional experience
Work History
Retail Supervisor
Delaware North
Arlington
02.2024 - Current
- Assisted in training new employees on product knowledge, customer service and cash handling procedures.
- Supervised daily operations of the store including opening and closing routines, inventory management and stocking shelves.
- Ensured compliance with all safety regulations, policies and procedures.
- Maintained a clean and organized work environment to ensure an enjoyable shopping experience for customers.
- Resolved customer complaints in a timely manner while maintaining excellent relations with customers.
- Processed returns and exchanges according to established guidelines while ensuring customer satisfaction.
- Dealt with customer complaints and rectified product and service issues.
- Supervised work of cashiers, training new team members and monitoring performance.
- Resolved customer complaints and issues, maintaining high customer satisfaction ratings.
- Trained new employees on store policies, customer service techniques, and sales procedures.
- Directed and supervised staff performance.
- Delegated work to staff, setting priorities and goals.
- Coached staff on strategies to enhance performance and improve customer relations.
- Mentored newly hired staff in upselling techniques to improve sales.
Assistant Manager
Underground Journeys
Arlington, TX
10.2023 - 02.2024
- Assisted in the development of operational strategies to ensure efficient and productive operations.
- Managed customer service inquiries and complaints in a timely manner.
- Resolved conflicts between team members in an effective manner.
- Maintained up-to-date knowledge of company products and services.
- Organized training sessions for new hires to familiarize them with the workplace environment.
- Collaborated with management on developing strategic plans for achieving business goals.
- Communicated regularly with customers to gain insights into their needs.
- Supervised daily operations including scheduling shifts, assigning duties.
- Served as a liaison between staff members and senior management personnel.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Delegated work to staff, setting priorities and goals.
- Recruited and trained new employees to meet job requirements.
- Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
- Organization of truck orders
- Great Upselling
Shift Manager
Great American Cookies
Arlington, TX
07.2023 - 02.2024
- Developed and maintained positive working relationships with staff, customers, and vendors.
- Monitored store operations to ensure compliance with company policies and procedures.
- Oversaw the training of new employees on customer service, product knowledge, and cash handling techniques.
- Assisted in resolving escalated customer service issues in a timely manner.
- Provided coaching and guidance to team members when necessary to improve performance.
Shift Manager
Salad And Go
Arlington, TX
03.2023 - 09.2023
- Monitored store operations to ensure compliance with company policies and procedures.
- Oversaw the training of new employees on customer service, product knowledge, and cash handling techniques.
- Conducted daily shift meetings to review sales goals, safety issues, promotions, and other topics.
- Maintained inventory levels by monitoring stockroom orders and restocking shelves as needed.
- Investigated customer complaints regarding merchandise quality or availability promptly.
- Assisted in resolving escalated customer service issues in a timely manner.
- Provided coaching and guidance to team members when necessary to improve performance.
- Ensured completion of all opening and closing duties were completed accurately according to established guidelines.
- Analyzed sales reports for trends in order to identify areas for improvement or growth opportunities.
- Resolved conflicts between staff members in a professional manner.
- Responded quickly and effectively to emergency situations as they arose.
General Manager
Smoothie King
Arlington
10.2020 - 12.2022
- Developed and implemented operational strategies to improve efficiency, reduce costs and maximize customer satisfaction.
- Established and maintained effective communication with staff members to ensure efficient operations.
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Monitored financial performance and identified areas for improvement in cost savings and revenue generation.
- Coordinated training activities for employees to ensure compliance with company policies and procedures.
- Created a positive work environment by developing team building activities that encouraged collaboration among departments.
- Ensured compliance with local health department regulations regarding food safety standards.
- Resolved customer complaints quickly while maintaining high quality standards of service delivery.
- Conducted regular meetings with senior management team to review progress against established objectives.
- Prepared detailed reports for senior leadership outlining key performance metrics related to operational success.
- Assisted in the recruitment process by interviewing potential candidates for open positions.
- Trained employees on duties, policies and procedures.
- Recruited, interviewed and hired qualified staff for open positions.
- Created schedules and monitored payroll to remain within budget.
- Supervised employees through planning, assignments, and direction.
- Recruited, trained and empowered employees to achieve key performance indicators.
- Tracked monthly sales to generate reports for business development planning.
- Administered employee discipline through verbal and written warnings.
- Managed inventory levels and conducted corrective action planning to minimize long-term costs.
- Guided management and supervisory staff to promote smooth operations.
- Built and maintained loyal, long-term customer relationships through effective account management.
- Directed safety operations and maintained clean work environment to adhere to FDA and OSHA requirements.
- Customer service
- Customer handling
- Money handling
Skills
- Task Delegation
- Store Organization
- Employee Motivation
- Drawer preparation
- Staff Training and Development
- Store maintenance
- Cash handling oversight
- Staff meeting leadership
- Merchandise Inspection
- Customer Service Management
- Inventory Control
- Sales Development
- Store operations
- Goal Setting and Achievement
- Sales strategy development
- Performance monitoring
- Product Sales
- Store growth planning
- Inventory Management
- Sales Leadership
- Inventory Oversight
- Strategic selling
- Policy Enforcement
- Time Management
- Employee Evaluation
- Staff Scheduling
- Basic Mathematics
- Problem-solving aptitude
- Task Prioritization
- Communication Skills
- Risk Management
- Sales Planning
- Analytical Thinking
- Attention to Detail
- Sales Reporting
- Goal Setting
- Multitasking and Prioritizing
Timeline
Retail Supervisor
Delaware North
02.2024 - Current
Assistant Manager
Underground Journeys
10.2023 - 02.2024
Shift Manager
Great American Cookies
07.2023 - 02.2024
Shift Manager
Salad And Go
03.2023 - 09.2023
General Manager
Smoothie King
10.2020 - 12.2022