Alexandra Thornburg
Mesa,AZ
Summary
Detail-oriented professional with proven expertise in data entry and organization at Blue Peak Logic. Strong attention to detail and effective communication skills contributed to enhanced customer loyalty at Chewy.com. Committed to maintaining high standards of accuracy and efficiency across all tasks.
Overview
3
3
years of professional experience
Work History
Data Entry Clerk
Blue Peak Logic
04.2022 - Current
- Executed data entry tasks with high accuracy and efficiency.
- Organized and verified input data against original documents.
- Managed approximately 30 incoming calls, emails and faxes per day from customers.
Daycare Teacher's Assistant
Childtime Learning Center
09.2024 - 03.2025
- Monitored children during lunchtime, assisting with food service and eating activities.
- Applied positive behavior management techniques to improve social interactions and emotional growth.
- Maintained order and safety through patience and effective behavior modification techniques.
- Kept children between ages of infant and 2 years safe and secure with vigilant oversight.
Customer Service Representative
Ross Dress for Less
01.2024 - 05.2024
- Effectively managed high-stress situations, maintaining professionalism while resolving conflicts.
- Resolved customer complaints with empathy, enhancing loyalty and securing repeat business.
- Responded to customer requests for products, services, and company information.
Customer Service Representative-Remote
Chewy.com
03.2023 - 10.2023
- Effectively managed high-stress situations, maintaining professionalism while resolving disputes.
- Resolved customer complaints with empathy, enhancing loyalty and encouraging repeat business.
- Addressed customer inquiries regarding products, services, and company information promptly.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Education
Associate of Science -
Maricopa Community College System
AZ03-2027
Skills
- Data entry
- Microsoft Word
- Microsoft Excel
- Attention to detail
- Infant care
- Early childhood development
- Records management
Timeline
Daycare Teacher's Assistant
Childtime Learning Center
09.2024 - 03.2025
Customer Service Representative
Ross Dress for Less
01.2024 - 05.2024
Customer Service Representative-Remote
Chewy.com
03.2023 - 10.2023
Data Entry Clerk
Blue Peak Logic
04.2022 - Current
Associate of Science -
Maricopa Community College System
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