Alexandra Tkatch

Pharmacy Manager

CVS Pharmacy

San Diego, CA

12.2015 - 03.2022

Dispensed medications after reviewing and interpreting prescriptions from healthcare providers.
Resolved customer inquiries concerning their prescriptions, insurance coverage, pricing or other related issues.
Advised patients on potential drug interactions and side effects, proper dose timing and medication storage.
Administered vaccines to immunize patients against communicable diseases.
Discussed over-the-counter medication and equipment options to help patients deal with individual symptoms.
Collaborated with multi-disciplinary staff, including other healthcare providers, to resolve insurance rejections and DUR issues, which improved overall patient care and response times.
Ordered, received and maintained adequate levels of pharmaceuticals while monitoring expiration dates to prevent waste.
Developed and implemented policies and procedures to ensure compliance with federal, state and local laws regarding the dispensing of medications.
Oversaw work activities, performance, and service quality of pharmacy staff, including pharmacy clerks, pharmacy technicians, floater pharmacists, and staff pharmacists, including staffing and scheduling.
Fostered a collaborative, patient-care-driven team culture of high standards and strong productivity by serving as a mentor to staff, with a set of goals and objectives that are clear and results-oriented.
Compiled monthly reports on sales figures, inventory levels, customer satisfaction scores and other metrics as required by management.
Maintained current knowledge of pharmaceutical products, including participation in continuing education programs to stay up to date on the latest trends in the pharmaceutical industry.