Alexandra Turner
Richmond,VA
Summary
Dynamic travel specialist, adept at itinerary planning and customer service. Cultivated strong client relationships, resulting in repeat business and positive referrals. Proficient in CRM software and skilled in cross-selling tactics, enhancing customer satisfaction through personalized travel solutions and exceptional support throughout the travel process.
Overview
13
13
years of professional experience
Work History
Educational Travel Specialist
Worldstrides
07.2017 - Current
- Arranged travel accommodations for groups.
- Assisted with payments via credit and debit cards and handled sensitive information with professionalism and discreteness.
- Provided exemplary customer service to new and existing clients, which helped build lasting relationships and secure new travel assignments.
- Asked open-ended questions to better ascertain client needs and determine best domestic travel offerings.
- Developed strong relationships with clients, leading to repeat business and positive referrals.
- Enhanced customer satisfaction by providing personalized travel recommendations and itinerary planning.
- Developed loyal clientele base due to excellent listening and research skills and keen understanding of travel budgets.
- Provided exceptional support throughout the entire travel process, from initial inquiry to post-trip followup.
Customer Service Representative
Strange's Florists, Greenhouses & Garden Centers
07.2015 - 07.2017
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services, and company information.
- Created floral arrangements with attention to detail and creative liberties to ensure top customer satisfaction.
- Gained knowledge of the floral industry to ensure I could deliver the best product and experience for customers.
Spanish Teacher
Buckingham County Public Schools
07.2012 - 06.2015
- Used written exercises to test and develop reading and writing foreign languages.
- Boosted student engagement with interactive activities that incorporated authentic materials from Spanish-speaking countries.
- Enhanced cultural awareness in students by incorporating Spanish customs, traditions, and history into lessons.
- Contributed to curriculum development, ensuring alignment with state standards and incorporation of best practices in foreign language instruction.
- Spoke to students in non-native language to challenge students and introduce students to non-native speaking environments.
- Participated in professional development opportunities to stay current on pedagogical trends and enhance teaching skills further.
- Created supportive learning environment for foreign students to nurture budding language development.
Education
Secondary Spanish Education
SUNY, Potsdam
Potsdam, NY12.2011
Skills
- Itinerary planning
- Geography proficiency
- Microsoft Office proficiency
- Group travel management
- CRM software proficiency
- Cross-selling tactics
- Customer service
- Time management
- Flexible and adaptable
- Excellent communication
- Knowledge of sales funnel
Timeline
Educational Travel Specialist
Worldstrides
07.2017 - Current
Customer Service Representative
Strange's Florists, Greenhouses & Garden Centers
07.2015 - 07.2017
Spanish Teacher
Buckingham County Public Schools
07.2012 - 06.2015
Secondary Spanish Education
SUNY, Potsdam
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