Summary
Overview
Work History
Education
Skills
Languages
Timeline
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ALEXANDRA URIBE

Los Baños,CA

Summary

Experienced with providing emotional and mental health support in peer counseling settings. Utilizes empathetic communication and active listening to build trust and rapport. Known for team collaboration and adaptability to changing needs. Reliable, focused on achieving results, and skilled in communication and problem-solving. Knowledge of crisis intervention techniques and mental health resources to guide and support clients effectively.

Overview

7
7
years of professional experience

Work History

PEER SUPPORT COUNSELOR

Mental Health Association of San Francisco
08.2024 - Current
  • Offer a safe, non-judgmental space where clients can express their feelings, challenges, and thoughts.
  • Share personal experiences where appropriate to help clients feel understood and less isolated.
  • Keep detailed and confidential notes about client interactions, goals, and progress, following organizational protocols.

CUSTOMER SERVICE REPRESENTATIVE

Institute For Brain Potential
02.2023 - Current
  • Utilized active listening skills to better serve customers, handled concerns quickly and delegated major issues to supervisor.
  • Efficiently navigated consistent flow of customer calls with minimal wait times.
  • Handled customer inquiries and suggestions courteously and professionally.
  • Updated account information to maintain customer records.

MEDICAL RECEPTIONIST

Apex Medical Group
09.2021 - 05.2022
  • Welcomed patients to front desk and engaged in friendly conversations while conducting check-in process.
  • Adept at scheduling patient's appointments, maintaining medical records, and making complex calculations.
  • Streamlined record management system including paper and electronic filing to maintain records of correspondence and patient data with 100% accuracy.

FRONT DESK CLERK

Best Western Hotel
11.2019 - 01.2021
  • Managed customer complaints and rectified issues to complete satisfaction.
  • Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
  • Addressed and welcomed large volume of guests to business per day, improving overall customer service and engagement.


OFFICE MANAGER

Peluso Cheese
12.2017 - 11.2019
  • Maintained accurate bookkeeping of important files, ran reports, and delivered updates on occupancy and revenues to supervisor.
  • Evaluated employee job performance and motivated staff to improve productivity.
  • Cultivated professional relationships with guests through active response and dedicated assistance, improving customer retention.


Education

Bachelor of Arts - Social Work

California State University - Fresno
Fresno, CA
05-2026

Associate of Arts - Psychology

Merced College
Merced, CA
12.2022

Skills

  • Complaint Resolution
  • Data Entry
  • Peer advocacy
  • Mental health awareness
  • Self-care techniques
  • Suicide prevention
  • Administrative Skills

Languages

Spanish
Native or Bilingual

Timeline

PEER SUPPORT COUNSELOR

Mental Health Association of San Francisco
08.2024 - Current

CUSTOMER SERVICE REPRESENTATIVE

Institute For Brain Potential
02.2023 - Current

MEDICAL RECEPTIONIST

Apex Medical Group
09.2021 - 05.2022

FRONT DESK CLERK

Best Western Hotel
11.2019 - 01.2021

OFFICE MANAGER

Peluso Cheese
12.2017 - 11.2019

Bachelor of Arts - Social Work

California State University - Fresno

Associate of Arts - Psychology

Merced College

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ALEXANDRA URIBE