ALEXANDRA URIBE
Los Baños,CA
Summary
Experienced with providing emotional and mental health support in peer counseling settings. Utilizes empathetic communication and active listening to build trust and rapport. Known for team collaboration and adaptability to changing needs. Reliable, focused on achieving results, and skilled in communication and problem-solving. Knowledge of crisis intervention techniques and mental health resources to guide and support clients effectively.
Overview
7
7
years of professional experience
Work History
PEER SUPPORT COUNSELOR
Mental Health Association of San Francisco
08.2024 - Current
- Offer a safe, non-judgmental space where clients can express their feelings, challenges, and thoughts.
- Share personal experiences where appropriate to help clients feel understood and less isolated.
- Keep detailed and confidential notes about client interactions, goals, and progress, following organizational protocols.
CUSTOMER SERVICE REPRESENTATIVE
Institute For Brain Potential
02.2023 - Current
- Utilized active listening skills to better serve customers, handled concerns quickly and delegated major issues to supervisor.
- Efficiently navigated consistent flow of customer calls with minimal wait times.
- Handled customer inquiries and suggestions courteously and professionally.
- Updated account information to maintain customer records.
MEDICAL RECEPTIONIST
Apex Medical Group
09.2021 - 05.2022
- Welcomed patients to front desk and engaged in friendly conversations while conducting check-in process.
- Adept at scheduling patient's appointments, maintaining medical records, and making complex calculations.
- Streamlined record management system including paper and electronic filing to maintain records of correspondence and patient data with 100% accuracy.
FRONT DESK CLERK
Best Western Hotel
11.2019 - 01.2021
- Managed customer complaints and rectified issues to complete satisfaction.
- Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
- Addressed and welcomed large volume of guests to business per day, improving overall customer service and engagement.
OFFICE MANAGER
Peluso Cheese
12.2017 - 11.2019
- Maintained accurate bookkeeping of important files, ran reports, and delivered updates on occupancy and revenues to supervisor.
- Evaluated employee job performance and motivated staff to improve productivity.
- Cultivated professional relationships with guests through active response and dedicated assistance, improving customer retention.
Education
Bachelor of Arts - Social Work
California State University - Fresno
Fresno, CA05-2026
Associate of Arts - Psychology
Merced College
Merced, CA12.2022
Skills
- Complaint Resolution
- Data Entry
- Peer advocacy
- Mental health awareness
- Self-care techniques
- Suicide prevention
- Administrative Skills
Languages
Spanish
Native or Bilingual
Timeline
PEER SUPPORT COUNSELOR
Mental Health Association of San Francisco
08.2024 - Current
CUSTOMER SERVICE REPRESENTATIVE
Institute For Brain Potential
02.2023 - Current
MEDICAL RECEPTIONIST
Apex Medical Group
09.2021 - 05.2022
FRONT DESK CLERK
Best Western Hotel
11.2019 - 01.2021
OFFICE MANAGER
Peluso Cheese
12.2017 - 11.2019
Bachelor of Arts - Social Work
California State University - Fresno
Associate of Arts - Psychology
Merced College
Similar Profiles
Anthony LordAnthony Lord
Certified Peer Support Specialist at Mental Health of San FranciscoCertified Peer Support Specialist at Mental Health of San Francisco
Reginald JohnsonReginald Johnson
Health Worker IV at San Francisco Department Of Mental HealthHealth Worker IV at San Francisco Department Of Mental Health
Elaine Jane OngoleaElaine Jane Ongolea
Case Manager at Mental Health Association Of San Mateo CountyCase Manager at Mental Health Association Of San Mateo County