Alexandra Urista
El Paso,TX
Summary
Proficient and skilled professional with over three years of experience in customer service and technology administration. Demonstrated expertise in digital marketing, project management, and interpersonal communication. Fluent in English and Spanish, with strong problem-solving abilities and a commitment to delivering positive customer experiences.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Teller/Telephone Customer Service Representative
One Source Federal Credit Union
El Paso, TX
05.2024 - Current
- Conferred with customers by telephone or in person to provide information about products or services and take orders.
- Updated system with order specifics and customer details, preferences, and billing information.
- Improved product knowledge on continuous basis to provide optimal service.
Outbound Phone Transfer Agent
Discover
El Paso, TX
09.2023 - 05.2024
- Conducted daily transfers and settlements of securities transactions.
- Reviewed customer information for accuracy prior to processing transactions.
- Monitored customer accounts for changes in ownership or address information due to mergers, acquisitions, or reorganizations.
Crew Member
Little Caesars Pizza
El Paso, Texas
10.2021 - 05.2024
- Educated customers on menu items, product ingredients and nutritional values.
- Performed cashier duties such as taking orders, collecting payments and providing change.
- Provided excellent customer service to maintain a positive atmosphere for guests.
- Adhered to health department regulations regarding food handling procedures.
- Monitored quality of food served to ensure it met company standards for presentation and temperature.
Content Developer
Corpus Christi Catholic Church
El Paso, TX
01.2020 - 01.2022
- Created and edited videos, images, audio files, and other multimedia elements to supplement web content.
- Collaborated with various departments to determine subjects and market areas to generate creative content.
- Proofread and edited copy for accuracy, clarity, grammar, punctuation, spelling, style, and tone.
Education
High School Diploma -
Young Womens Leadership Academy
El Paso, TX05-2023
BBA - International Business
The University of Texas At El Paso
El Paso, TXSkills
- Regulatory Compliance
- Clear Communication
- Integrity and Honesty
- Work Planning and Prioritization
- Time management abilities
- Interpersonal Skills
Certification
- OSHA Certification
El Paso Community College, 2019 - Present - Texas Food Handling Certification
Texas Food Card, 2021 - Present
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
American Sign Language
Limited
Timeline
Teller/Telephone Customer Service Representative
One Source Federal Credit Union
05.2024 - Current
Outbound Phone Transfer Agent
Discover
09.2023 - 05.2024
Crew Member
Little Caesars Pizza
10.2021 - 05.2024
Content Developer
Corpus Christi Catholic Church
01.2020 - 01.2022
- OSHA Certification
El Paso Community College, 2019 - Present - Texas Food Handling Certification
Texas Food Card, 2021 - Present
High School Diploma -
Young Womens Leadership Academy
BBA - International Business
The University of Texas At El Paso
Similar Profiles
Carmel H. Elizardo Jr.Carmel H. Elizardo Jr.
Property Manager (CPM) at Credit Human Federal Credit UnionProperty Manager (CPM) at Credit Human Federal Credit Union
Victoria LaraVictoria Lara
Member Service Representative at Credit Human Federal Credit UnionMember Service Representative at Credit Human Federal Credit Union
JENNIFER TERRAZASJENNIFER TERRAZAS
Bilingual Member Service Representative at Credit Human Federal Credit UnionBilingual Member Service Representative at Credit Human Federal Credit Union