Shania Mills
Concordia,MO
Summary
Skilled professional brings strong people skills to customer interactions. Honest, hardworking demeanor paired with always-accurate money-counting. Expertly meets new challenges with attention to detail and team spirit. Well-honed banking knowledge.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Teller/Lead Customer Service Representative
Concordia Bank
Concordia, Missouri
08.2023 - 06.2026
- Assisted customers with account inquiries and product information.
- Maintained cash drawer and balanced at the end of each shift.
- Promoted bank services to enhance customer engagement.
- Resolved customer complaints promptly and professionally.
- Trained new tellers on procedures and best practices.
- Handled large volumes of currency quickly and accurately with minimal errors.
- Adhered to bank security policies during all operations.
- Verified customers' identification to ensure compliance with laws and regulations.
- Built and maintained client relationships through quality, personalized interactions.
- Facilitated check requests for clients, placed stop payment orders and conducted additional special services for customers.
- Identified fraudulent activity or suspicious behavior; immediately reported it to management.
Dispatcher
Greene County Public Safety
Springfield, Missouri
02.2021 - 08.2023
- Managed emergency service calls, ensuring rapid response and optimal resource allocation.
- Monitored radio transmissions for timely resource deployment.
- Facilitated communication between law enforcement, fire services, and medical units.
- Utilized advanced dispatch software to track and manage service calls.
- Monitored dispatch board and adjusted call priorities regularly based on caller needs.
- Collaborated with team members to streamline dispatch processes, enhancing overall efficiency.
- Managed a large volume of phone calls while ensuring accuracy in data entry.
- Utilized computer systems to locate addresses and calculate estimated arrival times.
- Monitored vehicle locations through GPS and communicated status updates.
Lead Server Trainer
Bass Pro Shops Outdoor World
Springfield, Missouri
08.2016 - 08.2021
- Trained new servers on menu items and service standards.
- Assisted in developing training materials for ongoing staff education.
- Demonstrated proper food handling and safety procedures to team members.
- Monitored service quality to ensure customer satisfaction and consistency.
- Implemented best practices for efficient table management and guest flow.
- Created instructional materials, such as job aids, manuals, handouts and videos.
Customer Service Representative
T-Mobile
Springfield, MO
06.2019 - 01.2021
- Resolved complaints through effective communication and problem-solving skills.
- Assisted customers with account inquiries and service issues.
- Handled billing inquiries and payment processing efficiently.
- Educated customers on product features and promotions.
- Provided technical support for mobile devices and applications.
- Documented customer interactions in company systems for future reference.
Education
Bachelor of Science - Criminal Justice
Missouri State University
Springfield, MOSkills
- Transaction processing
- Cash management
- Regulatory compliance
- Attention to detail
- Effective communication
- Problem solving
- Training and development
- Professionalism and courtesy
Affiliations
- Peer Support Specialist (Dispatch)
Certification
- ADA compliance
- Frund detection
- FDA compliance
- BSA compliance
Timeline
Teller/Lead Customer Service Representative
Concordia Bank
08.2023 - 06.2026
Dispatcher
Greene County Public Safety
02.2021 - 08.2023
Customer Service Representative
T-Mobile
06.2019 - 01.2021
Lead Server Trainer
Bass Pro Shops Outdoor World
08.2016 - 08.2021
Bachelor of Science - Criminal Justice
Missouri State University