Alexandra Verdin-Alvarez
Edinburg,TX
Summary
As a costumer service representative, equipped with valuable experience in customer service and store operations. Committed to teamwork and achieving results, consistently reliable and adaptable to changing needs. Proficient in inventory management and point-of-sale systems, with strong focus on communication and problem-solving.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Receptionist/RDA
Mercy Dental
2019.03 - 2025.01
- Answered phone calls and directed them to appropriate departments, improving communication efficiency.
- Scheduled appointments for clients to maintain organized workflow.
- Greeted visitors with a friendly demeanor to ensure positive first impressions.
- Managed office supplies inventory by ordering and restocking items.
- Organized and maintained files, leading to improved document retrieval.
- Updated client databases for accurate records management.
- Prepared documents and reports to support office functions.
- Managed incoming and outgoing mail, ensuring timely distribution.
- Maintained a clean and welcoming reception area to enhance client experience.
- Processed invoices and payments, maintaining financial records.
- Provided information to clients about services, improving engagement.
Cashier/Waiter
Tacos El Primito
2015.01 - 2016.01
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Receptionist/RDA
Zoo Dental
2024.08 - 2024.09
- Managed front desk operations by greeting patients, scheduling appointments, and handling inquiries to ensure seamless workflow.
Cashier/ Stocker
Walgreens
2017.12 - 2018.04
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Cashier
McDonald’s
2016.02 - 2017.07
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Education
Certificate Of Technical Studies - Dental Assisting
STVT
McAllen, TX05.2019
High School Diploma -
Jhonny Economedes High School
Alamo, TX05.2017
Skills
- Customer service
- Active listening
- Critical thinking
- Problem resolución
- Conflict resolution
- Complaint handling
- Complaint resolution
- Payment processing
- Customer satisfaction measurement
- Professional telephone demeanor
- Product knowledge
- Paperwork processing
- Team development
- Prioritization
- De-escalation techniques
- Customer education
- Product sales
- Product and service solutions
- Sales expertise
- Store maintenance
Certification
OSHA
CPR/BLS
Languages
Spanish
Professional Working
English
Professional Working
Timeline
Receptionist/RDA
Zoo Dental
2024.08 - 2024.09
Receptionist/RDA
Mercy Dental
2019.03 - 2025.01
Cashier/ Stocker
Walgreens
2017.12 - 2018.04
Cashier
McDonald’s
2016.02 - 2017.07
Cashier/Waiter
Tacos El Primito
2015.01 - 2016.01
Certificate Of Technical Studies - Dental Assisting
STVT
High School Diploma -
Jhonny Economedes High School