Alyssa Thiel
Victorville,CA
Summary
Communicative individual experienced in providing exceptional customer service in busy office environments. Skilled in managing multiple tasks with accuracy and efficiency. Adept at creating and updating records and filing systems. Committed to delivering best customer service and fostering positive relationships with customers.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Front Desk Receptionist/RDA
Spring Valley Dental Group, Sun DDS
07.2023 - Current
- Performed chair-side dental procedures in a timely manner
- Performed clerical tasks such as data entry into electronic health record systems or paper charts
- Ensured HIPAA compliance through proper handling of confidential patient information
- Managed patient records in accordance with HIPAA regulations while maintaining confidentiality of all information
- Managed patient accounts by collecting co-payments at time of service and completing insurance forms for reimbursement purposes
- Scheduled tests and procedures for patients, such as lab work and x-rays, based on physician orders
- Compiled and recorded medical charts, reports and correspondence, using typewriter and personal computer
- Greeted patients and updated patient records in practice management system
- Made patient reminder calls and followed up on missed appointments
- Performed bookkeeping duties, such as credits, and collections, preparing and sending financial statements and bills and keeping financial records.
Registered Dental Assistant
California Department Of Corrections And Rehabilitation
12.2021 - 06.2023
- Recorded dental history and vital signs of patients
- Transferred instruments and provided suction during procedures
- Communicated professionally with other healthcare providers about treatment plans for individual patients
- Educated patients on proper oral care habits and disease prevention
- Liaised between patients and dentist to explain and support treatment plan
- Maintained a clean work area by sterilizing instruments after each use and disposing of contaminated materials properly
- Followed stringent security protocols to maintain patient confidentiality
- Adhered strictly to safety guidelines while handling hazardous materials such as chemicals or radiographs
- Sterilized and disinfected instruments and treatment rooms
- Performed chairside duties such as suctioning, handing instruments, mixing materials, and applying topical anesthetics.
- Scheduled appointments for new and existing customers, factoring in provider availability and scheduling loads.
Career Services Specialist
American Career College
01.2021 - 12.2021
- Assisted students and graduates with securing employment by building relationships with employers on regional and national levels.
- Worked with students and graduates to offer guidance on interview techniques, workplace expectations and resume best practices.
- Connected with business and recruiters to build relationships and increase opportunities for students.
- Enhanced community outreach to bring in new candidates, highlight programs and meet targets.
- Delivered supportive and knowledgeable counseling to students with academic or personal concerns.
- Taught classes and presented self-help or information sessions on subjects related to education and career planning.
Registered Dental Assistant
Alta Dental Care
02.2020 - 05.2020
- Sterilized and disinfected instruments and set up instrument trays to assist dentist
- Transferred instruments and provided suction during procedures
- Exposed, developed, and mounted intraoral and extraoral dental x-rays
- Offered gentle support and delivered compassionate care during dental procedures
- Followed infection-control standards and sanitization protocols to safeguard patients and staff
- Took impressions and X-rays in support of patient evaluation and diagnostic care
- Charted conditions of decay and disease to prepare for diagnosis and treatment by dentist.
Education
Associate of Science - Social Sciences
Barstow Community College
Barstow, CA12.2024
Certificate - Dental Assisting
San Joaquin Valley College
Hesperia, CA02.2020
High School Diploma -
Mojave High School
Hesperia, CA05.2012
Skills
- Office Management
- Customer Assistance
- Conflict Management
- Multi-Line Telephone Systems
- Team Collaboration
- Verbal And Written Communication
- Time Management
- Sensitive Information Handling
- Administrative Skills
- Listening Skills
Certification
- RDA - Registered Dental Assistant
- Infection Control
- Sealants
- Coronal Polishing
- CPR
- Radiology
- HIPAA
Timeline
Front Desk Receptionist/RDA
Spring Valley Dental Group, Sun DDS
07.2023 - Current
Registered Dental Assistant
California Department Of Corrections And Rehabilitation
12.2021 - 06.2023
Career Services Specialist
American Career College
01.2021 - 12.2021
Registered Dental Assistant
Alta Dental Care
02.2020 - 05.2020
Associate of Science - Social Sciences
Barstow Community College
Certificate - Dental Assisting
San Joaquin Valley College
High School Diploma -
Mojave High School
- RDA - Registered Dental Assistant
- Infection Control
- Sealants
- Coronal Polishing
- CPR
- Radiology
- HIPAA
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