Alexandra Vicchio
Amyx
Dallas,PA
1
Certification
11
years of professional experience
Business Systems Analyst specializing in data reconciliation, user acceptance testing, and process documentation for defense and government systems. Supports cross-functional stakeholders by validating requirements, resolving defects, and maintaining records in line with DoD records management standards while supporting 1+ user acceptance testing cycles per month. Delivers clearer operational visibility through recurring program reviews with 8+ stakeholders per review, workflow analysis, and system support.
Work History
Business Systems Analyst
3 Years 3 Months- Review [number] data records weekly during reconciliation and manual conversion between disparate systems to maintain quality control and data integrity.
- Analyze historical operational and performance data to identify trends, process gaps, and improvement opportunities that support more efficient workflows.
- Develop process flows, data models, use cases, and supporting documentation to clarify system design and business requirements.
- Lead recurring program health reviews with NASA, U.S. Navy, and U.S. Marine Corps stakeholders to present status, maintenance schedules, and high-priority issues.
Program Analyst
10 Months- Managed [number] director schedules weekly, prioritizing requests, resolving conflicts, and keeping leadership commitments on track.
- Served as primary liaison for the IRO Director, managing confidential inquiries, correspondence, travel, and expense reporting.
- Handled official travel logistics through DTS, aligning domestic and overseas arrangements with policy, JTR, and clearance guidance.
- Created and maintained SharePoint pages, office files, and electronic records architecture to improve access and usability.
Manpower Generalist
7 Months- Coordinated civilian award dissemination through EMTS2/TMT for honorary, quarterly, annual, and retirement recognitions.
- Oversaw incentive budget reporting for CT senior leadership, supporting transparency and informed decision-making.
- Contributed to strategic recruitment discussions on DTRA internal processes, bringing operational input to planning.
Style Team Member
2 Years 7 Months- Increased sales by 30% over 24 months in the designated sales area through focused floor execution and product placement.
- Accelerated freight-to-floor processing 40% above company standards by moving inventory quickly and keeping product flow organized.
- Established district presentation standards through consistent attention to detail and strong visual merchandising judgment.
- Maintained a clean, organized sales floor that supported customer shopping experience and merchandise visibility.
- Managed freight handling tasks from arrival through floor placement while meeting daily operational expectations.
Customer Support Representative
2 Years- Processed 1.5k identification cards to support base security, entitlement verification, and timely customer service while safeguarding $30 million in Tricare benefits.
- Advised Servicemembers' Group Life Insurance coverage for 125 personnel, validating applications to protect $50 million in low-cost life insurance.
- Administered base in-processing for 1k members, reducing overdue arrivals by 65% through consistent follow-up and accurate record updates.
- Maintained accurate customer records and resolved eligibility questions with clear, professional communication in a fast-paced environment.
- Prepared documentation and reviewed application details to reduce errors and support reliable entitlement decisions.
- Coordinated with internal teams to track requests, manage deadlines, and keep service transactions moving efficiently.
Nuclear Weapons Technician
9 Months- Assisted in 22 general maintenance and limited life component operations, extending service life of critical Department of Energy assets and supporting stockpile readiness.
- Managed maintenance, inspection, storage, handling, modification, accountability, and repair of nuclear weapons and components, supporting readiness of the $3.5 billion stockpile.
- Maintained and repaired weapon systems and components to keep specialized equipment operating reliably.
- Inspected munitions for compliance with safety standards and handling requirements.
- Operated specialized equipment for weapons testing and evaluation.
Education
Bachelor's Degree - Legal Studies & Business Management
GPA: 3.76
Skills
Data analysis
Data reconciliation
Performance reporting
Microsoft Office
Documentation development
SharePoint management
Agile methodologies
User acceptance testing
Project coordination
Security clearance
Team collaboration
Stakeholder management
Visio
Gap analysis
Awards & Decorations
AF Outstanding Unit Award, AF Good Conduct Medal, National Defense Service Medal, Global War on Terrorism Service Medal, Nuclear Deterrence Operations Service Medal with 'N' Device, AF Training Ribbon, Letter of Appreciation from Brigadier General Neil Richardson, Wing Commander for 87 ABW, at McGuire AFB (2017) for coordination with the Armed Forces Wrestling Competition; Ensured transport of distinguished visitor, Randy Couture.
Certification
Project Management Professional (PMP)
Timeline
Business Systems Analyst
Amyx
08.2023 - CurrentRead More
Program Analyst
RMantras - Fort Belvoir, VA
08.2022 - 06.2023Read More
Manpower Generalist
RMantras - Fort Belvoir, VA
01.2022 - 08.2022Read More
Style Team Member
Target - Burlington, NJ
06.2019 - 01.2022Read More
Customer Support Representative
UNITED STATES AIR FORCE - McGuire, NJ
08.2016 - 08.2018Read More
Nuclear Weapons Technician
UNITED STATES AIR FORCE - Minot, ND
11.2015 - 08.2016Read More
Temple University
Bachelor's Degree from Legal Studies & Business Management
Read More