Alexandra Vidal
Manor,TX
Summary
Dependable professional with a proven track record in enhancing team efficiencies and workflows. Recognized for attention to detail and a proactive approach in fast-paced environments. Experience includes four years at Chick-fil-A, honing multitasking abilities and strong work ethic. Currently pursuing opportunities to gain further experience in psychology and all other fields prior to advancing education with a Master’s degree.
Overview
2
2
years of professional experience
Work History
Senior Team Leader
Chick-fil-A
Austin, TX
08.2022 - Current
- Coached, mentored and trained junior team members on their roles and responsibilities.
- Developed strategies for improving customer service levels, productivity and efficiency.
- Provided guidance to team members in resolving complex issues or complaints.
- Assessed individual skill sets of team members and allocated tasks accordingly.
- Established policies and procedures for the entire team to adhere to.
- Identified opportunities for process improvements to increase efficiency and effectiveness.
- Delegated daily tasks to team members to optimize group productivity.
- Promoted to leadership position in recognition of strong work ethic and provided exceptional customer service.
- Kept work areas clean, neat and free of safety hazards to maximize efficiency.
- Resolved customer complaints and issues promptly, ensuring high levels of satisfaction.
Education
Bachelor of Arts - Psychology
University of Texas At Austin
Austin, TX05-2025
Skills
- Conflict mediation
- Strategic planning
- Business development
- Team development
- Complaint resolution
- Leadership
- Complex Problem-solving
- Coaching and mentoring
- Cash handling
Accomplishments
- Received the Remarkable Scholarships Award from Chick-fil-A three years in a row.
Affiliations
- Enjoy writing, dancing, and everything involving the arts.
References
References available upon request.
Timeline
Senior Team Leader
Chick-fil-A
08.2022 - Current
Bachelor of Arts - Psychology
University of Texas At Austin