ALEXANDRA VILLALOBOS
Plano,TX
Summary
Veterinary administrative and client service professional with front office leadership, practice operations, and rescue medical care coordination experience. Supports scheduling, patient records, client communication, and daily workflows while helping implement software, phone, and online booking integrations that improve clinic efficiency and service.
Overview
1
1
Certification
14
14
years of professional experience
Work History
Lead Receptionist / Administrative
Atlas Pet Vets
10.2023 - Current
- Lead reception and administrative operations to support efficient daily veterinary practice workflows and exceptional client service.
- Coordinate the implementation of online booking integrations to improve appointment accessibility and streamline scheduling for clients.
- Implement and coordinate new telephone system integrations to enhance communication processes and front desk functionality.
- Coordinate the setup and implementation of veterinary software integrations to improve operational efficiency and connectivity between practice systems.
- Collaborate with veterinary staff and practice leadership to support technology adoption, effective communication, and organized clinic operations.
- Assisted with administrative procedures, managed patient records, and ensured effective client communications to support daily operational priorities.
- Maintain a professional, welcoming environment while addressing client and partner needs with compassion and attention to detail.
- Coordinated medical care for rescue partners, facilitating communication and patient care arrangements.
- Organized medical information and coordinated veterinary services for rescue partners, strengthening relationships and support for animals in need.
Lead Receptionist/ Office Manager
Panther Creek Animal Hospital
08.2021 - 09.2023
- Oversaw front desk operations, ensuring efficient patient flow and professional, compassionate client service.
- Managed six-line telephone system, scheduled appointments, maintained patient records, and processed client payments to enhance client service.
- Acted as the primary point of contact for relief staff, including veterinary technicians and veterinarians, and regular staff members prior to their consultations with the doctor, facilitating clear communication and coordination of patient care needs.
- Facilitated client satisfaction through attentive communication, organization, and reliable service.
- Assisted veterinary staff with patient restraint, vaccine administration, medication preparation, appointment invoicing, and collection of medical histories.
- Created and maintained receptionist schedules to optimize staffing and improve front desk operations.
- Assisted the Practice Manager with monthly reports, administrative projects, and daily operational priorities.
Lead Veterinary Receptionist
Crossroads Pet Hospital
Carrollton, TX
07.2019 - 08.2021
- Oversaw front desk operations, ensuring efficient patient flow and professional, compassionate client service.
- Managed a six-line telephone system, scheduled appointments, maintained patient records, and processed client payments.
- Assisted veterinary staff with patient restraint and vaccine administration, ensuring accurate medication filling and comprehensive collection of medical histories.
- Conducted appointment reminders and follow-up calls to support continuity of patient care.
- Created and maintained receptionist schedules to enhance front office efficiency and ensure adequate staffing.
- Enhanced client satisfaction through attentive communication and service. through attentive communication, organization, and dependable service.
- Assisted the Practice Manager with monthly reports, administrative projects, and daily operational priorities.
- Coordinated rescue medical records, patient information, and account documentation for rescue coordinators.
- Managed food inventory budgets and coordinated ordering to maintain optimal supply levels.
Veterinary Receptionist
Russell Creek Pet Clinic
Plano, TX
08.2015 - 07.2018
- Managed multi-line telephone coverage, appointment scheduling, client transactions, and patient record maintenance.
- Managed follow-up communications for medical inquiries, ensuring timely responses and fostering client trust.
- Maintained positive client relationships through courteous, professional service.
- Assisted veterinary staff with patient care and managed back-office tasks to support efficient clinic operations.
- Monitored inventory budgets and coordinated client correspondence, enhancing client engagement through welcome letters, referral appreciation cards, and sympathy cards.
- Provided kennel support and helped maintain a clean, organized environment for animals.
Veterinary Receptionist
Panther Park Animal Hospital
Plano, TX
02.2013 - 07.2015
- Answered incoming calls, scheduled appointments, and managed client check-in and check-out.
- Ensured client satisfaction through efficient service and clear communication, fostering positive client relationships.
- Processed client transactions, balanced daily transaction sheets, and maintained accurate client records.
- Sent reminders to patients about upcoming immunizations, enhancing adherence to preventive care schedules. to support preventive care.
- Assisted veterinary staff with patient care and clinical support, contributing to overall patient well-being.
- Assisted with kennel operations by feeding and caring for animals in the clinic. and helped maintain a safe, organized clinic environment.
Education
High School Diploma -
Winfree Academy
Richardson, TXHigh School Diploma -
Clark High School
Plano, TXSkills
- Veterinary Practice Administration
- Veterinary Software Integration
- Digital Appointment Management
- Telecommunication Management
- Front Office Leadership & Operations
- Workflow management
- Patient Records & Medical Documentation
- Budget oversight
- Staff Scheduling & Administrative Support
- Payment processing
- Team coordination
- Process improvement
- Rescue Partner & Medical Care Coordination
- Client relations
VOLUNTEER EXPERIENCE
- Equest, Animal Caretaker Volunteer, Wylie, TX, 2012-11, 2013-07, Groomed and exercised horses while supporting their daily care and well-being., Assisted with leading horses during classes., Cleaned tack, mucked stalls, and maintained a safe environment for horses and participants.
- Linens for Animals, Animal Caretaker Volunteer, New Hope, TX, 2010-11, 2013-01, Fed and groomed animals and supported their daily care., Prepared animals for adoption events and assisted with event activities., Helped maintain the property and organize records.
Certification
- CVA Level 3
- Fear Free Certified
Timeline
Lead Receptionist / Administrative
Atlas Pet Vets
10.2023 - Current
Lead Receptionist/ Office Manager
Panther Creek Animal Hospital
08.2021 - 09.2023
Lead Veterinary Receptionist
Crossroads Pet Hospital
07.2019 - 08.2021
Veterinary Receptionist
Russell Creek Pet Clinic
08.2015 - 07.2018
Veterinary Receptionist
Panther Park Animal Hospital
02.2013 - 07.2015
High School Diploma -
Winfree Academy
High School Diploma -
Clark High School