Patrice Denney
Casey,IL
Summary
Professional Receptionist equipped to handle front desk operations greeting guests, routing correspondence, and solving immediate issues. Committed to providing great client service, and assisting with client/ patient needs.
Overview
2
2
years of post-secondary education
12
12
years of professional experience
Work History
Receptionist/Assitant
Newton Veterinary Clinic
Newton, IL
08.2023 - Current
- Greeted clients and pets at Newton Veterinary Clinic front desk.
- Answered phones and routed calls to appropriate veterinary staff.
- Scheduled appointments using clinic calendar and patient records.
- Checked in clients and verified pet information before visits.
- Processed payments and prepared invoices for veterinary services.
- Updated medical files and maintained accurate client contact details.
- Scheduled and confirmed appointments.
Receptionist
Hope Animal Hospital
Fenton, Missouri
03.2020 - 06.2023
- Answered phones and routed calls to appropriate veterinary staff.
- Scheduled appointments using clinic calendar and patient records.
- Checked in clients and verified pet information before visits.
- Processed payments and prepared invoices for veterinary services.
- Updated medical files and maintained accurate client contact details.
- Sent reminder calls and messages for upcoming appointments.
- Greeted visitors and provided them with assistance.
Receptionist/Assitant
Murphy Animal Hospital
High Ridge, Missouri
05.2014 - 03.2020
- Welcomed clients and pets at Murphy Animal Hospital front desk, creating a friendly first impression
- Managed phone communications, directing calls to appropriate veterinary staff to ensure efficient service
- Answered incoming phone calls to assist clients and ensure effective communication. and routed to appropriate personnel.
- Handled customer inquiries via phone and email, providing timely and courteous responses to enhance client satisfaction
- Scheduled appointments and managed daily reception calendar
Education
Associate In Animal Health Technology - Animal Health
Columbia State Community College
Columbia, TN 08.1993 - 05.1995
Skills
- Appointment scheduling
- Practice management software
- Patient records
- Payment processing
- Phone routing
- Veterinary terminology
- Medication administration
- Client communication
- Client education
- Customer service
- Patient restraint
Timeline
Receptionist/Assitant
Newton Veterinary Clinic
08.2023 - Current
Receptionist
Hope Animal Hospital
03.2020 - 06.2023
Receptionist/Assitant
Murphy Animal Hospital
05.2014 - 03.2020
Associate In Animal Health Technology - Animal Health
Columbia State Community College
08.1993 - 05.1995