Summary
Overview
Work History
Education
Skills
Available Hours
Timeline
Generic

ALEXANDRA VILLANUEVA

CARSON CITY,NV

Summary

My objective is to obtain a challenging position where I can make a positive contribution in a team environment. I would like the opportunity to join an organization that has a need for a person with a very strong work ethic, strong computer skills, organizational skills and attention to detail. Adept at stocking and arranging merchandise in high-volume grocery establishments. Positive and outgoing team professional with team-player mentality. Versatile Stocker proficient in replenishing floor stock and organizing displays to support sales objectives. Well-coordinated in locating and palletizing items for optimal replenishment. Self-motivated team player with strong time management skills. Safety-minded Picker with experience working in busy warehouse environments. Unafraid of hard work, hot or cold conditions or heavy lifting. Punctual and responsible with great quality control and order review skills. Diligently coordinates all warehouse activities to keep products moving quickly and meet continuous shipping demands. Highly organized leader with good program management and team-building abilities focused on maximizing efficiency and performance. Proven track record of enforcing best practices in fast-paced environments. Detailed Client Service Associate known for having great organizational skills. Gifted at working with all types of customers. Looking for a new role where hard work and dedication will be highly valued. Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance. Detail-oriented Department Manager keeps employees and work area on-target with proactive management of day-to-day demands and unique customer and employee situations. Motivational employee leader and respectful conflict mediator skilled at promoting satisfaction and loyalty. Great interpersonal communication and multitasking abilities. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Responsible and motivated student ready to apply education in the workplace. Offers excellent technical abilities with software and applications, ability to handle challenging work, and excellent time management skills. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.

Overview

12
12
years of professional experience

Work History

Receiving/Stocking

Big Lots
Carson City, NV
08.2020 - Current
  • Sanitary Maintenance
  • Scheduled Daily Maintenance throughout the workday
  • Assisted customers via phone regarding product availability and store hours
  • Assisted disabled customers with transportation loading/unloading
  • Ensured all customers were satisfied with service and understood Company policies
  • Performed cart retrieval
  • Performed stocking duties including facing inventory and ensuring proper presentation
  • Performed price checks as requested by checkers
  • Performed checker duties
  • Product evaluations and price adjustments
  • Unloading of weekly inbound inventory
  • Inventory control functions.

Delivery Courier

GLS
Reno, NV
10.2023 - 12.2023
  • Answered customer questions on courier features of service, keeping customers informed about company and services.
  • Provided excellent customer service when interacting with clients during package pickups and deliveries.
  • Collaborated with dispatch and team members to coordinate different routes and reallocate pickups and drop-offs.
  • Quickly responded to customer inquiries to improve business relationships.
  • Inspected goods prior to loading them onto trucks to ensure they were properly packaged and labeled correctly.
  • Utilized GPS navigation systems to locate addresses for pickup and delivery locations.
  • Checked and secured package loads before deliveries.
  • Complied with local safety and traffic laws when traveling on foot or via bicycle or vehicle.
  • Coordinated parcel delivery using strong time management skills.
  • Documented items transported, recipient information and problems.
  • Used cell phones or tablets to upload time, delivery and shipment information into company website or database.
  • Loaded and unloaded cargo from vehicles using appropriate equipment such as ramps or lift gates.
  • Created delivery routes based on destinations and timelines to maintain efficiency.
  • Delivered items directly into customers' homes when necessary, providing additional customer service support.
  • Collected payments from customers upon completion of deliveries as needed.
  • Assisted with loading and unloading of freight at warehouses and distribution centers as required.
  • Organized and maintained records for all deliveries, including tracking numbers and delivery confirmation.
  • Performed vehicle safety inspections before each shift, ensuring proper functioning of brakes, engine, lights, and other components.
  • Created daily delivery routes to maximize efficiency while minimizing travel time.
  • Signed documents confirming receipt of goods upon delivery at destination points.
  • Developed delivery route understanding to avoid high traffic and construction areas.
  • Promptly responded to emergency calls for urgent deliveries within specified time frames.
  • Communicated with dispatchers, management and colleagues to form lasting partnerships.
  • Reported issues to supervisors resulting in increased customer satisfaction.
  • Loaded vehicles, balanced loads, and secured items against loss or damage during transportation.
  • Obtained official signatures and required payments for different types of deliveries.
  • Ensured timely delivery of packages to customers in accordance with company standards.

Order Picker/Packer Associate

Chewy
Carson City, NV
06.2023 - 12.2023
  • Packaged items with appropriate materials to prevent damage during shipping.
  • Packed products into designated boxes, taking care to protect items from damage or shifting during transport.
  • Worked collaboratively with other team members during peak business times.
  • Communicated with supervisors regarding any issues related to stocking activities.
  • Filled orders according to defined standards using standard picking system.
  • Tracked merchandise movements using RF scanners.
  • Ensured compliance with safety regulations while handling hazardous materials.
  • Kept work areas clean, neat and organized for optimal productivity and worker safety.
  • Demonstrated great teamwork skills with staff members involved in production and transport.
  • Packed merchandise for delivery and moved items to delivery area.
  • Adhered to company and operational procedures when using heavy equipment, forklifts, pallet runners, pallet jacks and palletizers.
  • Adhered strictly to departmental policies and procedures at all times.
  • Verified order accuracy prior to shipment.
  • Followed proper packaging requirements depending on order size and type.
  • Operated forklift, pallet jack, or other equipment as needed.
  • Prepared domestic and international shipments for transportation.
  • Processed incoming orders in a timely manner according to company standards.

Freight Team Supervisor

Big Lots Stores, Inc.
Carson City, NV
08.2020 - 02.2022
  • Supervised freight team staff to ensure tasks were completed in a timely and accurate manner.
  • Conducted regular performance appraisals of freight team staff to identify areas for improvement.
  • Investigated discrepancies between physical inventory counts versus computer-generated inventories.
  • Estimated project materials, time and staffing requirements based on work orders and job specifications.
  • Assisted in resolving issues related to damaged or lost shipments during transit or at destination points.
  • Presented and explained work orders to team.
  • Created and sent price quotes to potential customers.
  • Maintained records of incoming and outgoing shipments and deliveries.
  • Organized and led weekly meetings with freight team members to discuss goals and objectives.
  • Resolved customer complaints quickly and efficiently in accordance with company policy.
  • Provided training, coaching, and guidance to team members on proper methods for loading and unloading merchandise.
  • Reported employee time, job expenses and inspections results in work records.
  • Reviewed supplies inventory levels and purchased necessary items.
  • Developed strategies for improving operational efficiencies within the freight department.
  • Held staff meetings to share project information and address specific issues.
  • Monitored workers and reviewed completed work for proper performance.
  • Communicated effectively with vendors regarding order status updates or changes in delivery schedules.
  • Monitored inventory levels, restocking shelves as needed.
  • Promoted safe working conditions by monitoring safety procedures and equipment.
  • Checked loaded materials compared to work orders for correctness.
  • Planned workflow, coordinated employee scheduling and assigned duties to maintain performance and accommodate fluctuating workloads.
  • Prepared and led staff training and instruction.
  • Ensured compliance with company policies and procedures related to freight operations.
  • Resolved personnel problems, complaints and grievances, referring serious issues to higher-level supervisors.
  • Completed or assisted with difficult or skilled tasks.
  • Responded promptly to any emergency situations that arose while overseeing the freight operation.
  • Conducted interviews, selected candidates and supported hiring processes to maintain staffing levels.
  • Informed upper management or department heads of items loaded or problems encountered.
  • Analyzed data from reports generated by freight staff to determine areas where improvements could be made.
  • Implemented new procedures and policies aimed at increasing efficiency within the department.
  • Managed all paperwork associated with shipping orders including invoices, manifests, packing slips.
  • Interacted regularly with customers regarding delivery times, tracking numbers.
  • Scheduled breaks for team members according to labor laws and regulations.
  • Recognized by management for providing exceptional customer service.
  • Assisted with customer requests and answered questions to improve satisfaction.
  • Exceeded customer satisfaction by finding creative solutions to problems.
  • Achieved cost-savings by developing functional solutions to problems.
  • Collaborated with cross-functional team to define features and build powerful and easy-to-use products and customer-facing workflow tools.
  • Planned and completed group projects, working smoothly with others.
  • Collaborated with others to discuss new opportunities.
  • Maintained open communication with team members and stakeholders, resulting in successful project outcomes.
  • Displayed strong telephone etiquette, effectively handling difficult calls.
  • Approached customers and engaged in conversation through use of effective interpersonal and people skills.
  • Identified needs of customers promptly and efficiently.
  • Maintained updated knowledge through continuing education and advanced training.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Understood and followed oral and written directions.

Computer Administrator

Western Nevada Community College
Carson City, NV
08.2013 - 12.2013
  • Assisted Professors and online students with communicating the syllabus
  • Answered online questions from students
  • Notified Professors of technical issues with computer systems and internet projectors/smart boards
  • Other duties as assigned.

Courtesy Clerk/Customer Service

Smith's Food & Drug
Carson City, NV
10.2011 - 03.2012
  • Sanitary Maintenance
  • Scheduled Daily Maintenance throughout the workday
  • Assisted customers via phone regarding product availability and store hours
  • Assisted disabled customers with transportation loading/unloading
  • Also assisted disabled customers with shopping and monetary calculations for their shopping visit
  • Ensured all customers were satisfied with service and understood Company policies
  • Performed cart retrieval
  • Performed stocking duties including facing inventory and ensuring proper presentation
  • Performed price checks as requested by checkers
  • Determined disposition of damaged product and disposed of when necessary
  • Other duties as assigned.

Education

GED -

Pioneer Adult Education
Carson City, NV
02-2013

Skills

  • Strong interpersonal & organizational skills Excellent knowledge of office etiquette and phone manner
  • Computer proficiency in Microsoft Suite and Windows operating systems, Adobe Acrobat, Ms-Outlook
  • Typing speed: 60wpm, 10 key
  • Equipment Operation
  • Security Monitoring
  • Merchandise Rotation
  • Price Checking
  • Product Labeling
  • Order Receiving
  • Planogram Execution
  • Customer Service
  • Merchandise Stocking
  • Display Assembly
  • Equipment Cleaning
  • Pallet Jack Operation
  • Storage Management
  • FIFO Stocking
  • Paperwork Completion
  • Safety Processes and Procedures
  • Cleaning Procedures
  • Complex Problem-Solving
  • Proficient With Planograms and Schematics
  • Warehouse Safety
  • Punctual and Reliable
  • Customer Assistance
  • Clear Communication
  • Money Handling
  • Performance Improvement
  • Safe Lifting Procedures
  • Customer Relationships
  • Heavy Lifting
  • Front-End Maintenance
  • Product Displays
  • Positive Attitude
  • Energetic and Outgoing
  • Product Tagging
  • Truck Unloading
  • Supply Restocking
  • Signing and Pricing
  • Inventory Reporting
  • POS Systems
  • Willing to Learn

Available Hours

Monday through Saturday - Anytime

Timeline

Delivery Courier

GLS
10.2023 - 12.2023

Order Picker/Packer Associate

Chewy
06.2023 - 12.2023

Freight Team Supervisor

Big Lots Stores, Inc.
08.2020 - 02.2022

Receiving/Stocking

Big Lots
08.2020 - Current

Computer Administrator

Western Nevada Community College
08.2013 - 12.2013

Courtesy Clerk/Customer Service

Smith's Food & Drug
10.2011 - 03.2012

GED -

Pioneer Adult Education
ALEXANDRA VILLANUEVA