Alexandra Watson
4846 Ireland Ct,CO
Summary
Skilled in collaborative problem-solving and remote sensing techniques, I significantly enhanced client satisfaction and business growth at Rover and Shipt. By fostering strong relationships and leveraging technology for efficient service delivery, I developed a loyal client base and maintained a high satisfaction rating, showcasing my dedication to excellence and ability to exceed expectations.
Overview
5
5
years of professional experience
Work History
Rover Pet Care
Rover
12.2022 - Current
- Conducted thorough meet-and-greets with potential clients to establish rapport and assess compatibility between sitter services and pet needs.
- Maintained clean and organized living spaces for pets, promoting a comfortable and healthy environment.
- Developed a loyal client base that consistently referred new customers, contributing to the growth of my Rover business.
- Built trust with clients through consistent communication and detailed updates on their pets'' wellbeing.
- Increased client satisfaction by providing personalized pet care services and addressing individual needs.
- Handled emergency situations calmly and efficiently, coordinating veterinary assistance when necessary to protect the welfare of pets in my care.
- Utilized Rover''s booking platform proficiently for scheduling appointments, updating availability, and communicating with clients.
- Administered medications as needed, contributing to the overall health of the pets in my care.
- Offered compassionate companionship to pets experiencing separation anxiety or other behavioral issues while under my supervision.
Shipt Shopper
Shipt
03.2020 - 04.2022
- Ensured safe transportation of perishable items by properly storing them during transit, resulting in decreased spoilage and increased customer satisfaction.
- Increased repeat business by providing exceptional customer service and addressing any concerns promptly.
- Navigated various store layouts expertly, minimizing time spent searching for items and maximizing productivity.
- Contributed to the growth of the Shipt platform through positive word-of-mouth referrals from satisfied customers.
- Expanded store knowledge to efficiently locate items, saving time and ensuring accurate order fulfillment.
- Streamlined order processing for faster delivery times by effectively prioritizing tasks.
- Utilized smartphone technology effectively to manage orders, communicate with customers, and navigate delivery routes efficiently.
- Handled multiple orders simultaneously while maintaining accuracy and adhering to strict deadlines.
- Maintained a high rating as a Shipt Shopper by consistently meeting or exceeding customer expectations.
Education
Associate of Science - Medical Billing And Coding
Red Rocks Community College
Denver, CO05.2025
Skills
- Collaborative Problem-Solving
- Hardware troubleshooting
- Environmental Monitoring
- Remote Sensing Techniques
Timeline
Rover Pet Care
Rover
12.2022 - Current
Shipt Shopper
Shipt
03.2020 - 04.2022
Associate of Science - Medical Billing And Coding
Red Rocks Community College
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