Iyana Shields

• Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
• Conducted regular patrols of key areas to spot and control security concerns.
• Acted quickly during emergency situations to reduce opportunity for damage and injury.
• Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
• Gave breaks to guards.

Monitored cameras and reported any suspicious activity.

• Conducted regular patrols of key areas to spot and control security concerns.
• Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.

• Maintained a clean and welcoming environment for guests, contributing to positive dining experiences.
• Handled high-pressure situations with grace, maintaining excellent service standards even during peak hours or understaffed shifts.
• Enhanced customer satisfaction by providing attentive service and addressing inquiries in a timely manner.
• Performed opening and closing duties diligently, ensuring the restaurant was ready for optimal operations each day.
• Contributed to team efficiency by promptly completing side work tasks during downtime periods.
• Trained new front of house employees on company policies, menu knowledge, and customer service techniques for seamless integration into the team.