Summary
Overview
Work History
Education
Skills
Timeline
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Alexandra Wild

Fort Lauderdale

Summary

Able to communicate with team members at all levels, provide direction, and remain open to feedback

Professional hospitality worker, ready to excel in fast-paced environment. Proven track record in ensuring exceptional customer service and satisfaction. Strong focus on teamwork and adaptability, consistently meeting changing needs. Skilled in managing multiple tasks, handling customer inquiries, and maintaining clean and organized workspace. Reliable and results-driven, with positive attitude and excellent communication skills.

Overview

11
11
years of professional experience

Work History

Server

Oceanic
11.2024 - Current
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Suggested wine pairings to go with specific menu items.
  • Enhanced customer satisfaction by providing exceptional fine dining service and anticipating guests'' needs.
  • Skillfully juggled multiple tasks simultaneously while remaining calm under pressure during busy shifts.
  • Maintained a polished appearance, contributing to the upscale ambiance desired by patrons.

Server

The Haversham Tavern
05.2024 - 10.2024
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.

Server and Bartender

Longhorn Steakhouse
10.2021 - 10.2023
  • Skilled at anticipating, identifying and fulfilling guest needs and clarifying orders. Dedicated to ensuring customer satisfaction by remaining accessible and friendly. Successful at multitasking while remaining professional. Strong team player who exceeds the skills on team building skills. Great at GSS (guest survey satisfaction) and providing that personal experience with guests where they are more likely to come back and ask for me.

Manager

Abercrombie and Fitch
09.2017 - 10.2021
  • Created a safe, fun and well working environment for every team member and guest. Received and organized new merchandise, checking items against invoices and labeling and pricing products for the salesfloor. Created clothing displays using mannequins, tables, shelves, and racks. Handled customer complaints by listening and correcting issues for them. Kept a clean, sanitized and organized store. Stocked salefloor and went on calls and walk throughs with district manager.

Reatail Clerk and Server

Fresh Catch
08.2014 - 09.2018
  • Provided customer service to patrons by selling seafood and meat. Re-stocked, organized and arranged service and food stations. Maintained a clean and sanitized area. Worked safely and efficiently when handling seafood products.

Sales Representative

Hollister Incorporated
09.2017 - 02.2018
  • Retail Clerk for a clothing company. Assisted customers when cashing out such as in store and online purchases. Helped clients make decisions on clothing such as sizing.

Seafood Clerk

Roche Bros. Supermarkets
02.2017 - 10.2017
  • Organized and managed a variety of meats and seafood products. Knowledgeable on the meats and seafoods. Changed the sale prices weekly. Was able to provide great customer service. Had to load and unload seafood multiple times a week and organized the cooler. Kept area clean and well maintained.

Education

Quincy College
Quincy, MA

High School - undefined

Mansfield High School
Mansfield, MA
06.2016

Skills

  • Customer service, Communication skills, Restaurant experience, Food service, Leadership, Creative, Management, Multi-tasking
  • Strong work ethic
  • Exceptional customer service
  • Cash handling
  • Guest engagement
  • Professional appearance
  • Menu memorization
  • Safe food handling
  • Food running
  • High volume dining

Timeline

Server

Oceanic
11.2024 - Current

Server

The Haversham Tavern
05.2024 - 10.2024

Server and Bartender

Longhorn Steakhouse
10.2021 - 10.2023

Manager

Abercrombie and Fitch
09.2017 - 10.2021

Sales Representative

Hollister Incorporated
09.2017 - 02.2018

Seafood Clerk

Roche Bros. Supermarkets
02.2017 - 10.2017

Reatail Clerk and Server

Fresh Catch
08.2014 - 09.2018

High School - undefined

Mansfield High School

Quincy College

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Alexandra Wild