Alexandra Williams

Responsible for assisting a team of Funeral Directors in a fast-paced 700 events per-year work environment.

• Accurate record maintenance and retrieval across numerous databases and platforms
• Premier customer service skills
• Handled confidential and sensitive data
• Trained to navigate high-profile events with discretion
• Excellent interpersonal and written communication skills
• Coordinated multiple parties/vendors to deliver well-executed events in short time frames
• Able to adapt rapidly to changing roles and responsibilities
• Responsible for making appointments, handling team schedules, taking payments, and placing insurance claims
• Greeting and welcoming guests upon arrival to the facility
• Maintaining a clean and organized office, lobby and livery

• Enhanced practical skills by assisting experienced professionals in various tasks.
• Developed proficiency in industry-specific tools and software through hands-on training.
• Built strong relationships with team members and supervisors, fostering a positive work environment.
• Received constructive feedback from mentors, leading to improved performance and increased knowledge.
• Participated in team meetings and contributed valuable input for process improvements.
• Gained exposure to different departments, broadening understanding of business operations.
• Worked extensively in a customer-service position in caring for families and communities

• Scanned shelves and product cases to locate expired, outdated, and spoiled items.
• Promoted a positive work atmosphere among team members through respectful collaboration and open communication channels during overnight shifts.
• Updated manuals to reflect amending of rates, rules or regulations.
• Conducted daily inventory counts and verified accuracy of product levels.
• Kept warehouse areas free of debris and safe for employees with proper storage and maintenance of machinery, tools and supplies.
• Greeted customers and directed to requested products.