Leslie Muniz
Summary
Dedicated and goal-oriented Funeral Support Specialist with over a year of experience at Fairhaven, providing exceptional service to clients and assisting with funeral arrangements. Proven ability to manage time efficiently, maintain a high level of product and service knowledge, and communicate effectively with families during challenging times. Demonstrates strong interpersonal skills and a commitment to supporting clients with empathy and professionalism. Seeking to further develop expertise and advance to an Inside Sales Professional role.
Overview
11
11
years of professional experience
Work History
Funeral Support Specialist
Service Corporation International
06.2023 - Current
- Assisted with payments and Urn transfers for customers.
- Proven ability to learn quickly and adapt to new situations.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Familiar with SCI systems like HMIS and Compass.
- Prepared necessary memorial service items like prayer cards, DVDs, and memorial folders.
- Oversee office supply inventory for various products for my department.
Front Desk Receptionist
Service Corporation International
12.2022 - 06.2023
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
Sales Representative
Entertainment Works
07.2014 - 06.2015
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Request feedback and generate survey responses
- Computer Presentations
- Used various market research tools and techniques to gather, analyze and interpret data.
Education
Cosmetology - Cosmetology
Fullerton College
Fullerton, CA10-2016
High School Diploma -
Santiago High School
Garden Grove, CA06-2015
Skills
- Customer service
- Time management
- Customer relations
- Administrative skills
- Initiative-taking
- Support services
- Interpersonal communication skills
- Product and service knowledge
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Funeral Support Specialist
Service Corporation International
06.2023 - Current
Front Desk Receptionist
Service Corporation International
12.2022 - 06.2023
Sales Representative
Entertainment Works
07.2014 - 06.2015
Cosmetology - Cosmetology
Fullerton College
High School Diploma -
Santiago High School
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