Q'Mahni Perryman
Dallas
Summary
Compassionate Funeral Service Professional experienced in funeral dispatching, decedent care, cremation operations, and transportation logistics. Delivered timely and professional services through effective coordination with funeral homes, hospitals, and care facilities. Focused on enhancing customer satisfaction and driving positive outcomes in high-pressure environments.
Overview
8
8
years of professional experience
3
3
years of post-secondary education
1
1
Certification
Work History
Dispatcher / Funeral Service Support
SCI - Dallas Care Center (Dignity Memorial)
Dallas
09.2024 - Current
- Coordinated dispatch for removals, transfers, and deliveries among hospitals, funeral homes, crematories, and care centers to ensure timely service.
- Assist with dressing, casketing, cosmetics, cremation preparation, and maintain chain of custody documentation.
School Bus Driver
Goldstar Transit/EMS-ISD
Saginaw
01.2022 - Current
- Safely transport students to and from school and extracurricular activities while maintaining compliance with all transportation laws and safety regulations.
- Hold and maintain a valid Class B Commercial Driver's License (CDL) with passenger endorsement.
Security Officer
G4S
Irving
03.2020 - 01.2022
- Monitored security systems to ensure safety and compliance at assigned locations.
- Conducted regular patrols to identify potential security risks and hazards.
- Documented incidents and prepared detailed reports for management review.
Mental Health Aide
HSS Inc.
Denver
01.2018 - 05.2019
- Facilitated group therapy sessions to promote social interaction among clients.
- Monitored client behavior and reported any changes to healthcare staff.
- Assisted clients with daily living activities and personal care needs.
Education
Medical Assistant Training
Everett College
Aurora, CO 01.2014 - 10.2015
Cosmetology
Empire Beauty School
Aurora, CO 07.2012 - 12.2013
Eaglecrest High School
Centennial, COAssociate of Applied Science - Funeral Service
Dallas Institute of Funeral Service
Skills
- Funeral Service Dispatching
- Mortuary Transportation Coordination
- Funeral Process Coordination
- Incident Management
- Custody documentation
- Contract coordination
- Case logistics
- Preparation Support
- FTC Compliance Understanding
- Transportation regulations
- Visual Presentation
- Dressing & Casketing
- Incident Management
- CRM software
- Record keeping
- Database updates
- Data entry
- Field monitoring
- Route planning
- Emergency response
- Customer service
- Customer relations
- Call handling
- Communication skills
- Problem solving
- Attention to detail
- Time management
- Critical thinking
- Multitasking
- Dispatch coordination
- Incident Management
- Call handling
Certification
- Passed National Board Exam
- Passed State Law Exam
- Eligible for Provisional License / Apprenticeship
Timeline
Dispatcher / Funeral Service Support
SCI - Dallas Care Center (Dignity Memorial)
09.2024 - Current
School Bus Driver
Goldstar Transit/EMS-ISD
01.2022 - Current
Security Officer
G4S
03.2020 - 01.2022
Mental Health Aide
HSS Inc.
01.2018 - 05.2019
Medical Assistant Training
Everett College
01.2014 - 10.2015
Cosmetology
Empire Beauty School
07.2012 - 12.2013
Eaglecrest High School
Associate of Applied Science - Funeral Service
Dallas Institute of Funeral Service