Alexandra Williams
Fort Lauderdale,Florida
Summary
Strong Sales & Customer Service Experience.
Telephone, chat and email. I’ve worked for independently for numerous companies that have a world wide customer and consumers. My goal is always to provide optimal service to everyone. I thrive in high volume call center work environments, and am eager to join a company that is seeking professionals.
Overview
8
8
years of professional experience
Work History
Independent Contractor
Princess Cruises
04.2020 - Current
- Delivered outstanding service to customers to maintain and extend relationships for future business opportunities.
- Developed and maintained strong working relationships with clients, leading to repeat business and referrals.
- Communicated effectively with clients throughout the entire project lifecycle, keeping them informed of progress updates or any potential issues that arose.
- Provided exceptional customer service by addressing client concerns promptly and offering solutions that met their needs.
Appointment Setter
Aclara Smart grid solutions
08.2019 - 03.2020
- Answer 100 calls or more daily, with duties of canceling and rescheduling appointments for mass utility companies
- Answer inquiries on the smart meter
- Effectively and timely escalating issues pertaining to work orders.
Apple Care Senior Technical Advisor
Teleperformance
05.2017 - 08.2019
- Handle supervisor or manager calls from apple customers
- Provide information to advisors and apple internal to resolve issues
- Assist customers with classifying and troubleshooting hardware or software issues
- Properly diagnosis issues and resolve them promptly
- Dispatched repairs
- Educate customers on new products and updated features
- Make genies bar reservations for customers in a prompt manner
- Sale apple care Plus and register apple care plus.
Customer Service Representative
1800 Tax Team Pros Inc.
12.2016 - 05.2017
- Retrieve inbound inquires and scan new clients
- Ensure tax issues are resolved both promptly and thoroughly
- Provide tax education and updated information regarding the client's tax return
- Assist customers in providing required documents before the deadline
- Head processor (training new employees and following up with all customers
- Closed sales efficiently.
Customer Service Representative
OJ Commerce
08.2016 - 11.2016
- Assisted customer in processing exchanges/refunds successfully
- Assisted customers in product issues, product education, and product availability
- Corresponded with numerous vendors regarding products and product issues
- Processed carrier claims with carriers such as Usps, Ups, FedEx, etc
- For; Packages damaged in transit, lost in transit or stolen
- Contacted manufacturers on the customer's behalf for product information and defective products under warranty
- Provides empathy and patients while solving customer issues
- Memorized over 100 products and vendors
- Memorized return policies and procedures for Amazon and Walmart
- Quality assurance average 98%.
Education
High School diploma -
Electric Classroom of Tomorrow
Columbus, OHSkills
Strong Hard Skills
- Advance level proficiency with Microsoft Office Microsoft Word, Microsoft Excel , Internet Explore and power
- Apple-certified for the following: All IOS systems, Mac OS systems, and iTunes
- Windows Nt, Windows XP, and Windows Vistas
- Advance Experience CRMs such as Zendesk and Outlook
- Typing speed 50 words per minute
Strong soft skills:
- Effective communication with confidence and empathy
- Passion for investigating and problem solving
Awards
- The art of negotiation, 10/15, University of California Irvine
- High Impact writing, 10/15, University of California Irvine
- Time Management essentials, 9/15, University of California Irvine
Timeline
Independent Contractor
Princess Cruises
04.2020 - Current
Appointment Setter
Aclara Smart grid solutions
08.2019 - 03.2020
Apple Care Senior Technical Advisor
Teleperformance
05.2017 - 08.2019
Customer Service Representative
1800 Tax Team Pros Inc.
12.2016 - 05.2017
Customer Service Representative
OJ Commerce
08.2016 - 11.2016
High School diploma -
Electric Classroom of Tomorrow