Summary
Overview
Work History
Education
Skills
Work Availability
Work Preference
Languages
Timeline
Generic

Crystal Smith-Carlson

Loves Park,IL

Summary

Seeking new opportunities for professional growth and advancement. Demonstrates strong ability to learn quickly and adapt to new challenges. Proven track record of working effectively both independently and within team environments.

Overview

11
11
years of professional experience

Work History

Independent Contractor

Rideshare/Delivery Driver
01.2018 - Current
  • Ensured safe and timely transportation services while maintaining vehicle cleanliness to minimize accident risk.
  • Greeted customers courteously, addressing inquiries effectively throughout trips.
  • Monitored surroundings actively, enhancing safety during drives.
  • Reported ride issues immediately for prompt resolution, ensuring customer satisfaction.
  • Collected payment only after trip completion to confirm service quality.
  • Maintained a quiet driving environment by minimizing phone use and music.
  • Adhered to company policies, demonstrating professionalism and punctuality.

Cashier/Warehouse Stocker

Blain's Farm & Fleet
11.2023 - 10.2024
  • Processed transactions efficiently, ensuring accurate payment collection and change delivery.
  • Scanned items to provide customers with swift checkout experiences.
  • Printed receipts promptly for customer transaction records.
  • Packaged purchases carefully to enhance customer convenience.
  • Streamlined stock replenishment for faster order fulfillment and improved satisfaction.
  • Welcomed customers and assessed their needs effectively.
  • Restocked and organized merchandise in front lanes to maintain accessibility.

Independent Contractor

LiveOps Platform
01.2022 - 10.2023
  • Utilized specialized software tools when necessary to enhance productivity or meet specific client requirements.
  • Optimized customer experience by delivering superior services and effectively troubleshooting issues.
  • Evaluated customer needs and feedback to drive product and service improvements.
  • Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
  • Collected, arranged, and input information into database system.
  • Provided exceptional customer service by addressing client concerns promptly and offering solutions that met their needs.

Cabin Service Cleaner/Auditor

ABM AVIATION
03.2018 - 05.2020
  • Ensured cleanliness of aircraft cabins to maintain safety and comfort standards.
  • Demonstrated meticulous attention to detail in all cleaning processes.
  • Collaborated effectively with team members to achieve operational goals.
  • Managed time efficiently to meet tight cleaning schedules.
  • Applied knowledge of safety regulations to uphold compliance during cabin maintenance.

Waitress/Server

Oakwood Café
05.2014 - 11.2017

Processed customer orders efficiently and accurately.

  • Served food and beverages to enhance dining experience.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.

Education

High School Diploma -

Auburn High School
Rockford, IL
05.1999

Skills

  • Customer service excellence
  • Written and verbal communication
  • Credit/cash transactions
  • Inventory restocking
  • Multitasking/Organizational skills
  • Call center experience
  • Computer proficiency
  • Building rapport
  • Live chat support
  • Microsoft Office Suite (Word, Excel, Power Point, Outlook)

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference

Work Type

Full TimeGig Work

Work Location

RemoteOn-Site

Important To Me

Career advancementWork-life balanceHealthcare benefitsWork from home optionFlexible work hoursCompany CulturePaid time offStock Options / Equity / Profit Sharing401k matchPaid sick leaveTeam Building / Company RetreatsPersonal development programs

Languages

English
Full Professional

Timeline

Cashier/Warehouse Stocker

Blain's Farm & Fleet
11.2023 - 10.2024

Independent Contractor

LiveOps Platform
01.2022 - 10.2023

Cabin Service Cleaner/Auditor

ABM AVIATION
03.2018 - 05.2020

Independent Contractor

Rideshare/Delivery Driver
01.2018 - Current

Waitress/Server

Oakwood Café
05.2014 - 11.2017

High School Diploma -

Auburn High School
Crystal Smith-Carlson