Alexandra Wohlbach
Bethlehem,PA
Summary
Detail oriented customer service professional, experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Reliable and adaptable with excellent communication and problem-solving skills.
Overview
5
5
years of professional experience
Work History
Instructional Assistant
Bethlehem Area School District
07.2024 - Current
- Monitored and recorded student progress to identify areas requiring extra support and implement action plans to meet needs.
- Provided one-on-one support to 10 students with learning disabilities, enabling them to achieve academic success.
- Identified areas in need of improvement and implemented solutions.
- Developed strong rapport with students by demonstrating empathy, patience, and understanding during daily interactions.
Patient Coordinator
Center City Orthodontics
09.2022 - 07.2024
- Increased efficiency of the front office operations through effective multitasking, attention to detail, and organization skills.
- Aided in development and betterment of patient management and workflow processes.
- Responded effectively to challenging situations involving distressed or dissatisfied patients while maintaining a calm demeanor and positive attitude.
Administrative Assistant
Prestige Home Care
01.2020 - 09.2022
- Improved customer satisfaction ratings by promptly addressing inquiries via phone, email, or in-person visits.
- Managed executive calendars to strategically coordinate meetings and appointments.
- Opened, sorted and distributed incoming messages and correspondence to 10-person team.
Education
Bachelor of Arts - Communication Studies
Temple University
Philadelphia, PASkills
- Office Management
- Administrative Support
- Status Updates
- Inquiry Requests
- Call Management
- Critical Thinking
- Account Management
- Conflict Resolution
- Effective Communication
- Data Collection
Timeline
Instructional Assistant
Bethlehem Area School District
07.2024 - Current
Patient Coordinator
Center City Orthodontics
09.2022 - 07.2024
Administrative Assistant
Prestige Home Care
01.2020 - 09.2022
Bachelor of Arts - Communication Studies
Temple University
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