Alexandra Zea
Hialeah
Summary
assistant manager(management experience and exceptional people in training and costumer satisfaction. desires a challenging role as a ( AGM) with the results-oriented,strategic sales professional with 10 years in macdonald industry.
skills
make schedules,do projections for the store, do food cost, orientations,training and development , immigration papers, W-2 , inventory , cycle counts, price changes, food safety , operation manager, contract auditing, excellent communication, client-focused, time manager skills, change management, bilingual, contract auditing, file and records and maintenance, check in processes ,boarding gate procedures.
Overview
26
26
years of professional experience
Work History
Flight Attendant
World Atlantic Airlines
Miami, FL
05.2020 - 02.2023
- Ensured safety and comfort of customers onboard aircraft.
- Verified aircraft and passenger compliance with policies, regulations, and safety guidance.
- Resolved passenger conflicts and medical emergencies during flights.
- Facilitated communication between flight deck and cabin crew prior to and during flights to promote smooth operations.
- Clearly explained and demonstrated safety and emergency procedures to passengers prior to takeoff.
- Facilitated boarding process by greeting passengers upon arrival to aircraft and providing direction to seats.
- Demonstrated proper use of safety equipment and seatbelts to inform and educate passengers prior to takeoff.
- Performed pre-flight safety checks to verify oxygen masks, life jackets and other emergency equipment in good working order.
Passanger Service
Avianca Airlines
Miami, FL
09.2019 - 03.2020
- Diagnosed and troubleshot problems, repairing, and restoring machines to peak performance.
- Responded to customer inquiries quickly and professionally to increase satisfaction.
- Installed new equipment and explained operation and routine maintenance protocols to customers.
- Inspected equipment to diagnose operational issues.
- Replaced faulty components on computer systems and performed preventive maintenance to secure smooth operations.
- Responded to problems reported by customers by troubleshooting and resolving hardware and software issues.
Assistant Manager
Lowes Home Improvment
Miami, FL
02.2015 - 11.2018
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Made hiring recommendations to increase company's productivity and profitability with quality workers.
- Created employee schedules to align coverage with forecasted demands.
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
Lead Manager
Bass Pro Shops
Miami, FL
05.2011 - 01.2015
- Delegated high volumes of work to empower team, build trust, and assist with professional development.
- Evaluated employee performance and coached and trained to improve weak areas.
- Set overall vision and provided team leadership.
- Charged with staffing, performance management and reviews, coaching, mentoring, salary development and budget allocations.
- Defined operational metrics to evaluate efficiency of processes and procedures.
- Defined clear targets and objectives and communicated to other team members.
- Set aggressive targets for employees to drive company success and strengthen motivation.
Assistant General Manager
MacDonalds
Miami, FL
04.1997 - 08.2010
- Handled cash accurately and prepared deposits.
- Motivated, trained, and disciplined employees to maximize performance.
- Resolved problems promptly to elevate customer approval.
- Managed team schedule with eye for coverage needs and individual strengths.
- Mentored and motivated team members to achieve challenging business goals.
- Developed and implemented policies and procedures to improve customer service and satisfaction.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Implemented business strategies, increasing revenue and effectively targeting new markets.
Education
Bachelor of Business Administration - 1 Year
Miami Dade College
Miami, FL02.2015
High School Diploma -
Hialeah High School Adult Education Center
Hialeah, FL06.2000
Skills
- Greet Guests
- Arkitektia Flight Itinerary
- Complex Problem-Solving
- Public Speaking
Timeline
Flight Attendant
World Atlantic Airlines
05.2020 - 02.2023
Passanger Service
Avianca Airlines
09.2019 - 03.2020
Assistant Manager
Lowes Home Improvment
02.2015 - 11.2018
Lead Manager
Bass Pro Shops
05.2011 - 01.2015
Assistant General Manager
MacDonalds
04.1997 - 08.2010
Bachelor of Business Administration - 1 Year
Miami Dade College
High School Diploma -
Hialeah High School Adult Education Center